Service Specialist I - MEX

Worldwide Express; Monterrey; Presencial; MXN 180.000 - 240.000; Jornada completa

Descripción de la vacante

Worldwide Express in Monterrey, Mexico is seeking a Service Specialist I to join the Operations Account Teams. This role focuses on level one customer support with an emphasis on continuous improvement, efficiency, and delivering consistent service for customers and account teams.

The position works closely with customer facing teams and our carrier partners to execute day-to-day operations as a highly transactional service group.

Formación

• 1+ years’ internal experience.
• Experience using Salesforce macros, templates and flows.
• Strong communication and time management skills.

Responsabilidades

• Provide a high level of customer service through transactional services and clear communication.
• Assist customer facing teams by using Salesforce macros, templates and flows.
• Improve on time management, organization and planning skills.
• Maintain a consistent Monday–Friday work schedule.
• Communicate daily with customer facing teams and customers via Salesforce tools.
• Work with scalable processes to keep high-quality service while remaining efficient.

Conocimientos

Internal systems

Microsoft programs

Salesforce

Carrier relationships

Communications

Time Management

Relationship Management

Problem Resolution

Educación

High School Diploma

Descripción del empleo

PURPOSE

The Service Specialist I position is designed to be an integral part of the Operations Account Teams. This position focuses on providing level one support for customers by focusing on continuous improvement, efficiency and providing a consistent level of service for customers and support for Account teams. In addition, the Service Specialist I position works closely with the customer facing teams and our carrier partners to execute the day‑to‑day operation as a highly transactional service team.

Essential Duties & Responsibilities

• Proving a high level of customer service by way of transactional services and clear communication
• Assisting customer facing teams by using proper Salesforce macros, templates and flows.
• Improving on time management, organization and planning skills
• Consistent Monday-Friday work schedule
• Communicate daily with both customer facing teams and customers via Salesforce tools
• Work with scalable processes that enable the team to be efficient while providing a focused high level of customer service

Required Knowledge/Skills/Abilities

• Internal systems
• Microsoft programs
• Salesforce
• Carrier relationships
• Communications
• Time Management
• Relationship Management
• Problem Resolution

Qualifications

• High School Diploma required
• 1+ years’ internal experience

PHYSICAL DEMANDS & WORK ENVIRONMENT

Job is typically performed in a general office environment.