Service Manager (Spanish)

RateHawk; Estado de México; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A fast-growing international travel-tech company is seeking a Service Manager in Mexico to support top B2B partners. The ideal candidate will speak fluent English and Spanish, be skilled in CRM tools, and experience in the travel industry is a plus. This role includes monitoring client satisfaction, addressing escalations, and collaborating with various teams. The company offers remote work, growth opportunities, and a dynamic team environment.

Servicios

Corporate discounts on hotels

Learning & Development

Monthly bonus

Formación

• Advanced level of English and Spanish – speak and write fluently.
• Comfortable with data and tools like CRM systems and dashboards.
• Ability to grasp new information quickly and focus on results.
• Capable of juggling multiple tasks and handling stress with ease.
• Strong sense of empathy is essential.
• Experience in travel or service management (B2B is a plus).

Responsabilidades

• Be the go-to person for key partners and handle escalations.
• Monitor ongoing cases in CRM and intervene early if needed.
• Send regular updates to clients and check their satisfaction.
• Monitor service metrics using tools like Tableau and SQL.
• Join client meetings and ensure their voice is heard.

Conocimientos

Fluent English

Fluent Spanish

Empathy

Multi-tasking

Quick learning

Herramientas

CRM systems

Tableau

SQL

Descripción del empleo

Join Our Team as a Service Manager at RateHawk!

Are you passionate about travel and tech? Do you speak English and Spanish fluently? We’re looking for a Service Manager to take care of our top B2B partners in Spain. If you love helping people, keeping things running smoothly, and turning clients into long-term fans — we’d love to have you join our fast-growing international travel-tech company! At RateHawk, we pride ourselves on having a fantastic team, a vibrant culture, and plenty of opportunities for growth.

Requirements

What You'll Do:

• Support Our Top Clients: Be the go-to person for a select group of key partners. Handle escalations and help solve their trickiest issues.
• Keep an Eye on Things: Monitor ongoing cases in our CRM and make sure nothing gets stuck. Step in early if something needs attention.
• Stay in Touch: Send regular updates to clients and check in to make sure they’re happy with how things are going.
• Track Performance: Use tools like Tableau and SQL to monitor service metrics and prepare reports.
• Be Their Voice: Join client meetings, listen to their needs, and make sure their voice is heard internally.
• Work as a Team: Collaborate with ops, support, and tech teams to make service even better.

What We're Looking For:

• Language Skills: Advanced level of English and Spanish – you’ll need to speak and write fluently.
• Ability to work with tools: Comfortable with data and tools like CRM systems and dashboards.
• Quick Learner: Ability to grasp new information quickly and focus on results.
• Multi-Tasker: Capable of juggling multiple tasks and handling stress with ease.
• Empathetic: A strong sense of empathy is essential.
• Travel Industry Experience: Experience in travel, concierge agencies, TMCs, DMCs, or tour operators is an advantage! Experience in account or service management (B2B is a plus!)

Benefits

What We Offer:

• Remote Work: Work from the comfort of your home!
• Salary: base payment + monthly bonus.
• Dynamic Team: Be part of a young and energetic group of specialists.
• Growth Opportunities: Tackle interesting and ambitious tasks that will elevate your professional skills.
• Learning & Development: We support your growth through seminars, trainings, and conferences.
• Perks: Take advantage of corporate discounts on hotels and other services.

The Process:

• Meeting with HR: A friendly chat with our HR team.
• One minute Internet Speed Test: Just to make sure you’re all set for remote work.
• Meeting with Hiring Manager: Another friendly chat.
• Interview results and offer!

If this sounds like the perfect fit for you, we’d love to hear from you! Apply now and let’s create amazing travel experiences together!
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