Service Governance Senior Analyst

Didi; Ciudad de México; Híbrido; MXN 733,000 - 1,100,000; Jornada completa

Descripción de la vacante

A leading mobility technology company in Mexico City is seeking a Service Governance Senior Analyst to ensure product compliance with regulations while minimizing business impact. The ideal candidate should have a strong analytical background with at least 3 years of experience in data analytics and proficiency in SQL and Excel. Excellent communication skills in both English and Spanish are essential for collaborating effectively across diverse teams.

Formación

• 3+ years of experience in data analytics, business consulting, or operations management.
• Experience in tech companies or analytical roles preferred.
• Proven self-motivation and ownership of tasks.

Responsabilidades

• Collect and process data for regulatory analysis.
• Develop dashboards to monitor key indicators.
• Conduct market intelligence studies.

Conocimientos

Data analytics

Programming (SQL, Python)

Excel

Bilingual (English & Spanish)

Communication skills

Educación

Data science, engineering, or economics degree

Herramientas

Power BI

Tableau

Descripción del empleo

Service Governance Senior Analyst

Job Location: MX-MEX-Mexico City

ID: 2025-14905

Category: Operation & Strategy - Mobility

Employee Class: Regular

Company Overview

DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.

DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.

For more information, please visit: www.didiglobal.com/news

#LI-Hybrid

Team Overview

Being part of the Product regulatory team is being part of one of the most critical verticals of the business ensuring the product is complying with the local regulation while minimizing the impact over business. As part of the broader service governance team, the product regulatory team focuses their efforts in fine efficiencies within the implementation reducing the friction for the users, including the point of view of multiple stakeholders. The ideal candidate must have strong analytical skills, data driven mindset, prioritization capabilities, attention to detail and excellent execution. The role will demonstrate leadership in multi-skill projects and initiatives.

Role Responsibilities

• Collect, extract, and process relevant information for regulatory and market analysis (e.g., Puebla GA Forms, evolution of third-party invoicing, CFDI issuance tracking).
• Develop and maintain dashboards and visual reports to monitor key indicators and facilitate decision-making.
• Create and manage data repositories, including the development of templates and necessary coding for standardization and access to information.
• Collaborate in the preparation and design of presentations and communication materials.
• Plan, configure, and schedule internal and external communication campaigns related to regulatory matters.
• Conduct market intelligence studies and surveys to identify regulatory trends, risks, and opportunities.
• Ensure regulatory compliance through proactive research and analysis.
• Collaborate with several supporting areas like marketing, product, legal and GA and user research to support projects.

Role Qualifications

• At least 3+ years of data analytics, product, business consulting, investment banking or operations management experience.
• Data science, engineering, economics or other analytically-focused academic background. All backgrounds are welcome if you see yourself suitable in a highly analytic environment.
• Experience with data-based decision-making, exercising good judgment in ambiguous circumstances, and effectively communicating across a diverse team. Previous professional experience in tech companies, or analytical and operational roles is preferred.
• Advanced knowledge in Excel is a must.
• Demonstrated experience using programming languages or tools for data extraction and analysis such as SQL (a must), Python, Power BI, Tableau, etc.
• Great attitude and hands-on approach.
• Proven to be self-motivated, self-directed and eager to take ownership of tasks.
• Proficiency in English & Spanish.
• Strong verbal and written communications skills.
• Detail-oriented, hands-on and strong teamwork mindset. Self-motivation with a strong affinity for problem solving, driving action, and strong project ownership.

If you are a detail-oriented and eager to learn individual with a passion for data analysis and a desire to gain hands-on experience in the Ride-hailing industry, we encourage you to apply.

EEO Statement

We are committed to building inclusive and diverse teams. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant based on gender, age, sexual orientation, nationality, marital status, pregnancy/maternity, disability, race, religion or beliefs, or any other status protected by applicable laws wherever we operate. Employment decisions are based on the needs of the position and the qualifications of the candidate.

We strive to create an environment free from discrimination and harassment and to promote equal opportunities for all.

We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that’s how we create better products and services, make better decisions and better serve the communities we’re a part of.

I acknowledge that prior to submitting this application, I have read and accepted the Privacy Notice for Candidates which is available on https://careers.didiglobal.com/terms

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