Service Engineer

Intraway; Estado de México; Presencial; MXN 400,000 - 600,000; Jornada completa

Descripción de la vacante

A telecom solutions provider is looking for a Service Engineer based in Mexico to enhance their Telecom Delivery team. You will focus on OSS provisioning and service activation, ensuring seamless service delivery across fixed and mobile networks. Requirements include over 3 years of experience in telecom engineering, strong knowledge of OSS architecture, and proficiency in API testing. The role also involves troubleshooting, documentation, and collaboration with cross-functional teams. Flexible working hours and various learning opportunities are provided.

Servicios

Flexible working hours

Unlimited responsible time off

Free subscription to training platforms

Free English classes

Access to partner-only training and resources

Virtual training opportunities

Extended paternity leave

Special gifts for anniversaries

Referral Program rewards

Tech talks and webinars

Formación

• 3+ years of experience in Telecom Service Engineering.
• Strong knowledge of OSS architecture and service order management.
• Experience using Postman for API testing.

Responsabilidades

• Implement and configure OSS provisioning.
• Execute integration and acceptance tests.
• Troubleshoot provisioning issues across OSS and network systems.

Conocimientos

Telecom Service Engineering / Delivery / Implementation

OSS architecture

API testing (REST/SOAP)

Linux/Unix environments

Basic scripting (Python, Shell, Groovy)

Analytical and problem-solving skills

Communication skills

Herramientas

Postman

Training platforms (Coursera, Udemy)

Descripción del empleo

Overview

We are seeking a Service Engineer to join our Telecom Delivery / Implementation team, focused on OSS provisioning and service activation. The role involves implementing, configuring, testing, and supporting OSS solutions for fixed and mobile networks, ensuring successful end-to-end service delivery.

Responsibilities

• Implement and configure OSS provisioning and service activation flows
• Execute end-to-end, integration, and acceptance tests (ATP / UAT)
• Troubleshoot provisioning issues across multiple OSS and network systems
• Support cutover, go-live, and post-production stabilization
• Produce and maintain technical documentation (FDD, integration designs, test evidence)
• Collaborate with customers, project managers, and cross-functional teams

Mandatory Requirements

• 3+ years of experience in Telecom Service Engineering / Delivery / Implementation
• Strong knowledge of OSS architecture, provisioning, and service order management
• Understanding of telecom domains (Fixed and / or Mobile networks)
• Hands-on experience with APIs (REST / SOAP) and integration testing
• Experience using Postman or similar API testing tools
• Ability to work in Linux / Unix environments
• Basic scripting skills (e.g., Python, Shell, Groovy)
• Experience across delivery phases: analysis, build, testing, go-live
• Strong analytical, problem-solving, and communication skills

Nice to Have

• Experience with service orchestration platforms
• Knowledge of inventory systems (logical / physical)
• Test automation experience for provisioning flows
• Exposure to cloud environments (AWS)
• Experience in multi-vendor or multi-country telecom projects
• Fluent English (written and spoken)

Profile Fit

• Delivery-oriented mindset
• Comfortable in customer-facing technical roles
• Strong ownership from implementation to stabilization

Benefits

• Flexible working hours
• Your vacation is over and you feel that it was not enough? XL Days : unlimited responsible time off.
• Stay up to date with the latest technology! We offer free subscription to training platforms such as Coursera, Udemy, and others
• Power your language skills with our free English classes.
• AWS Select Technology Partners : access to partner-only online training, funnels, webcasts, and other valuable assets.
• You want to keep learning? Virtual training through our internal platforms!
• Extended paternity leave and a progressive return on maternity leave.
• Baby shower gifts
• Five and ten-year anniversary special surprise present. We cannot spoil it!
• Referral Program : win a gift card when you refer amazing people like you!
• If that’s not enough and you still want to keep learning – we offer Tech talks and webinars!

We provide a collaborative environment. We will challenge you to actively propose new ideas and implement cutting-edge technologies. As we are a fast-growing company, you will have the opportunity to develop your professional career according to your interests.

If you want to make your next career move, apply now. We are waiting for you!