Service Desk Support Specialist Qro

Ericsson; A distancia; MXN 148,000 - 223,000; Jornada completa

Descripción de la vacante

A leading technology firm is seeking a Customer Support Specialist for a fully remote position in Mexico. This role involves assisting employees with payroll-related inquiries through phone and email, requiring strong communication skills and a commitment to customer service. Candidates must be bilingual in Spanish and English, with at least 1 year of experience in a customer service environment. This position offers a salary range of 148,200 to 222,200 MXN annually, along with the opportunity to work from home.

Formación

• 1+ year of experience in a customer service or call center environment.
• Proficiency with Microsoft Office Suite.

Responsabilidades

• Provide phone and email support to employees regarding payroll inquiries.
• Deliver exceptional customer service while troubleshooting issues.
• Document interactions accurately and maintain service quality standards.

Conocimientos

Fluent Spanish

Fluent English

Customer service

Microsoft Office Suite

Descripción del empleo

Overview

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Freight Forwarding, Contract Logistics, and Supply Chain Optimization. The passion driving our teams, along with their expertise and knowledge of their markets, ensures a constant commitment. And now, we invite you to apply for our vacancy as:

Main Responsibilities

• Experience and knowledge in 3PL companies.
• Knowledge of WMS, TMS, YMS systems.
• Implementation of software solutions for large companies.
• Coordination of the WMS team.
• Understanding the system.
• Configuration and alignment of operational processes to the system.
• Interaction with the U.S. team.
• Interface reporting.
• Business trips to Latin America.

Requirements

• 5 years of experience as an implementation manager
• Presentations
• Office Suite
• Power BI
• Advanced English

Zone: Cuautitlan Mexico

Now Hiring: Customer Support Specialist (Fully Remote – Mexico)

Type: Permanent

Location: Fully Remote in Mexico (supporting North York, ON)

⏰ Hours: Must be available for 8‑hour shifts between 8:00 AM – 8:00 PM EST

Salary Band: 148,200 – 222,200 MXN annually

Additional Info: $17,000 CAD monthly

About the Role

Insight Global is partnering with a major HCM industry leader to hire Customer Support Specialists across Mexico. In this role, you'll support employees via phone and email on payroll‑related inquiries. We’re looking for service‑driven individuals who can communicate clearly, stay patient, and act with urgency.

If you’re bilingual, customer‑focused, and looking for a long‑term remote opportunity with an enterprise organization — this is for you.

Required Skills & Experience

• 1+ year of experience in a customer service or call center environment
• Fluent Spanish & English (written and verbal)
• Strong patience, empathy, and urgency when resolving customer issues
• Proficiency with Microsoft Office Suite

What You’ll Do

• Provide phone and email support to employees regarding payroll inquiries
• Deliver exceptional customer service while troubleshooting issues
• Use internal tools, systems, and process knowledge to resolve cases
• Document interactions accurately and maintain service quality standards