Service Desk Lead – Portuguese Expert (Incident & ServiceNow)

Cognizant; Guadalajara; Presencial; MXN 800,000 - 1,200,000; Jornada completa

Descripción de la vacante

A global IT services provider in Guadalajara is seeking a Technical Lead to manage IT service operations. The ideal candidate will have over 5 years of experience in service desk roles, with strong proficiency in ServiceNow and a requirement for trilingual communication in Spanish, English, and Portuguese. This role involves leading incident management processes and ensuring high-quality service delivery in a collaborative environment.

Servicios

Competitive benefits and salary package

Ongoing support for training and development

Formación

• 5+ years of experience as Service Desk Agent or Service Desk Lead.
• Strong understanding of Incident Management processes.
• Proficiency in using ServiceNow for incident tracking.

Responsabilidades

• Lead the Incident Management process.
• Oversee the Service Desk operations.
• Monitor incident trends for improvement.

Conocimientos

Trilingual (Spanish, English, Portuguese)

Excellent problem-solving skills

Strong communication skills

Herramientas

ServiceNow

Windows platforms

Descripción del empleo

A global IT services provider in Guadalajara is seeking a Technical Lead to manage IT service operations. The ideal candidate will have over 5 years of experience in service desk roles, with strong proficiency in ServiceNow and a requirement for trilingual communication in Spanish, English, and Portuguese. This role involves leading incident management processes and ensuring high-quality service delivery in a collaborative environment.