Service Agent I

Fedex Express Lac; A distancia; MXN 148,000 - 223,000; Jornada completa

Descripción de la vacante

A leading logistics company is hiring a Customer Support Specialist for a fully remote position in Mexico. This role involves providing support to employees regarding payroll inquiries through phone and email. Candidates should have at least one year of customer service experience and be fluent in both Spanish and English. This is a full-time role with professional growth opportunities in a global enterprise environment.

Servicios

Ongoing training and development

Flexible work hours

Formación

• 1+ year of experience in a customer service or call center environment.
• Fluent in Spanish & English (written and verbal).
• Proficiency with Microsoft Office Suite.

Responsabilidades

• Provide phone and email support to employees regarding payroll inquiries.
• Deliver exceptional customer service while troubleshooting issues.
• Document interactions accurately and maintain service quality standards.

Conocimientos

Fluent Spanish

Fluent English

Customer service patience

Empathy

Urgency in issue resolution

Microsoft Office Suite

Descripción del empleo

Customer Support Specialist (Remote – Mexico)

Now Hiring: Customer Support Specialist (Fully Remote – Mexico)

Type: Permanent

Location: Fully Remote in Mexico (supporting North York, ON)

Hours: Must be available for 8-hour shifts between 8:00 AM – 8:00 PM EST

Salary Band: 148,200 – 222,200 MXN annually

Additional Info: $17,000 CAD monthly

Overview

Insight Global is hiring Customer Support Specialists across Mexico. In this role, you\'ll support employees via phone and email on payroll-related inquiries. We’re looking for service-driven individuals who can communicate clearly, stay patient, and act with urgency.

If you’re bilingual, customer-focused, and looking for a long-term remote opportunity with an enterprise organization — this is for you.

Responsibilities

• Provide phone and email support to employees regarding payroll inquiries.
• Deliver exceptional customer service while troubleshooting issues.
• Use internal tools, systems, and process knowledge to resolve cases.
• Document interactions accurately and maintain service quality standards.

Qualifications

• 1+ year of experience in a customer service or call center environment.
• Fluent Spanish & English (written and verbal).
• Strong patience, empathy, and urgency when resolving customer issues.
• Proficiency with Microsoft Office Suite.

Work Schedule & Location

• Full-time, remote position.
• Monday to Friday, 8:00 AM – 8:00 PM EST (or as required within shifts).

Why Join

• Professional opportunity with a global enterprise partner.
• Remote work with ongoing training and development.

Note: This refined description focuses on the Customer Support Specialist role and omits unrelated company descriptions and duplicative content to meet formatting and clarity requirements.