Senior Tier Ii Support Team Lead (Remote)

Owner.Com; A distancia; MXN 638,000; Jornada completa

Descripción de la vacante

A leading technology company is seeking a Tier II Technical Support Team Lead to guide a team responsible for resolving complex technical issues. This remote role based in Mexico emphasizes elevating team performance and operational efficiency. The ideal candidate should have 3–6 years of experience in customer support, with strong technical troubleshooting and coaching skills. The estimated compensation is $35,000 USD yearly, along with great benefits and unlimited PTO.

Servicios

Unlimited PTO

Great benefits

Formación

• 3–6 years of experience in customer support with a focus on technical issues.
• Proven track record of resolving complex technical problems.

Responsabilidades

• Guide a team responsible for resolving technical issues.
• Focus on elevating team performance and operational efficiency.

Conocimientos

Technical troubleshooting

Coaching skills

Customer support

Descripción del empleo

A leading technology company is seeking a Tier II Technical Support Team Lead to guide a team responsible for resolving complex technical issues.

The ideal candidate will have 3–6 years of experience in customer support, along with strong technical troubleshooting and coaching skills.

This remote role is based in Mexico, with a focus on elevating team performance and operational efficiency.

The compensation is estimated at $35,000 USD yearly, alongside great benefits and unlimited PTO.