Senior Telephony Engineer

Allied Global Technology Services; Xico; A distancia; MXN 1,091,000 - 1,456,000; Jornada completa

Descripción de la vacante

A technology services company is seeking a Senior Telephony Engineer to design and support telephony infrastructure with a focus on reliability and scalability. The role requires extensive experience in VoIP, SIP, and telephony protocols, experience with platforms like Cisco CUCM and Avaya, as well as strong analytical and troubleshooting skills. This position is 100% remote, allowing for collaboration with multicultural teams across Latin America.

Servicios

100% Remote work

Work with multicultural global teams

High-impact telephony projects

Formación

• 3+ years of experience as a Telephony / Voice Engineer in senior roles.
• Expertise in VoIP, SIP, RTP, QoS, codecs, SBCs, and telephony protocols.
• Strong analytical and troubleshooting skills.

Responsabilidades

• Design, implement, and maintain enterprise telephony platforms.
• Manage VoIP infrastructure including call routing and DID management.
• Troubleshoot complex voice and network-related issues.

Conocimientos

VoIP

SIP

RTP

QoS

telephony protocols

analytical skills

troubleshooting skills

Educación

CCNP Collaboration

Avaya ACIS / ACSS

Herramientas

Cisco CUCM

Avaya

Asterisk / FreePBX

Genesys

Mitel

Twilio

Amazon Connect

RingCentral

Zoom Phone

Descripción del empleo

About the Role

Join to apply for the Senior Telephony Engineer role at Allied Global Technology Services?? Contract Type : Contractor (Monthly payments via Deel.Com)? Work Schedule : Monday–Friday, 9am to 6pm EST (with maintenance windows on Thursdays from 10 : 00 PM to 3 : 00 AM EST)

We are seeking a highly skilled Senior Telephony Engineer to design, support, and optimize our enterprise telephony infrastructure. You will ensure reliability, scalability, and high availability across all voice systems while collaborating with cross-functional IT and operations teams.

Responsibilities

• Design, implement, and maintain enterprise telephony platforms (on-premise and / or cloud).
• Manage VoIP infrastructure, SIP trunking, call routing, DID management, and numbering.
• Administer PBX / ACD / IVR platforms and perform regular performance tuning.
• Troubleshoot complex voice, call-flow, and network-related issues.
• Monitor system performance, capacity planning, and uptime SLAs.
• Lead telephony projects, migrations, and enhancements.
• Ensure compliance with security and operational standards.
• Provide Level support for telephony incidents.
• Document configurations, workflows, and procedures.

Qualifications

• 3+ years of experience as a Telephony / Voice Engineer in senior roles.
• Expertise in VoIP, SIP, RTP, QoS, codecs, SBCs, and telephony protocols.
• Experience with major platforms such as Cisco CUCM, Avaya, Asterisk / FreePBX, Genesys, Mitel, etc.
• Knowledge of cloud telephony platforms (e.g. Twilio, Amazon Connect, RingCentral, Zoom Phone).
• Advanced English and Spanish skills.
• Strong analytical and troubleshooting.
• Experience in contact center technologies (ACD, IVR, call recording).
• Familiarity with scripting / automation (Python, PowerShell, etc.).
• Relevant certifications (e.g., CCNP Collaboration, Avaya ACIS / ACSS).

Benefits

• 100 % Remote from any country in Latin America
• Work with multicultural global teams
• Opportunity to contribute to high-impact telephony projects
• Referrals increase your chances of interviewing at Allied Global Technology Services by 2x