Senior Technical Operations Executive

Infosys; Región Centro; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A global leader in digital services is seeking candidates for an entry-level role in Mexico. Responsibilities include processing orders, maintaining internal communications, and ensuring service level agreements. Candidates should have a high school diploma and preferably an IT-related degree. Skills in customer service, problem-solving, and proficient in Windows applications are required. This role suits self-starters who can multitask in a fast-paced environment.

Formación

• 0-1 years of related experience required.
• Ability to work in a fast-paced environment and manage multiple projects.
• Proficient in computer and keyboarding skills.

Responsabilidades

• Maintain communication with internal teams and customers to improve processes.
• Document issues, troubleshooting steps, and resolutions.
• Process orders and ensure accurate entry into systems.

Conocimientos

Strong customer service skills

Problem-solving abilities

Analytical skills

Effective communication

Team collaboration

Self-starter

Multitasking capabilities

Proficient in computer skills

Educación

High school diploma or equivalent

Associate’s or bachelor’s degree in IT or related field

Herramientas

Windows-based applications

Descripción del empleo

Job Responsibilities

• Candidate must be located within commuting distance of Guadalajara Or Mexico City or be willing to relocate to the area.
• Excellent interpersonal and communication skills. Maintain a high level of communication with internal teams and customers to improve processes to enhance efficiency and customer satisfaction.
• Strong problem-solving abilities and attention to details.
• Ability to work in a fast-paced, dynamic environment and manage multiple projects.
• Document all issues, troubleshooting steps, and resolutions in the ticketing system.
• Ensure work is carried out within agreed service levels and project guidelines to meet organizational objectives.
• Process orders via multiple channels and ensure accurate entry into systems.
• Execute customer quotes and manage orders for local exchange carriers.
• Coordinate service delivery functions and communicate order status.
• Process documentation.
• Handle escalations for special and expedited order requests.
• Collaborate with cross-functional teams (Sales, Provisioning, Billing, Operations) to reconcile order status.
• Partner with Sales, BPI, Sales Engineers, Account Management, and Product teams to resolve ordering issues.
• Respond to inquiries from the Sales Team.
• Validate contractual and customer information.
• Maintain close working relationships with Sales/CCMs to ensure timely and accurate order entry.
• Apply critical thinking to evaluate order packages and ensure accurate translation into ordering systems.
• Continuously learn and improve job skills through training and development.
• Support Lumen’s order processes and procedures through billing.
• Stay updated on new products, systems/tools, and process changes.

Qualifications

• Education: High school diploma or equivalent required; associate’s or bachelor’s degree in IT, Computer Science, Networking, or related field preferred.
• 0-1 years of related experience.
• Strong customer service, problem-solving, and analytical skills.
• Effective verbal, written, and interpersonal communication.
• Ability to collaborate and work in a team environment.
• Self-starter with multitasking capabilities.
• Proficient in computer and keyboarding skills.
• Experience with Windows-based applications (Word, Excel, etc.).

Preferred Qualifications

• Understanding of technical products and services.
• Knowledge of order processing and provisioning workflows.
• Prior experience in the telecom industry.

About Us

Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

EEO

Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.