Senior Supervisor, Transaction Processing

Conduent De Mexico S.A. De C.V.; Xico; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A multinational service provider in Veracruz, Mexico is seeking a manager to lead teams and resolve operational challenges. Responsibilities include managing performance appraisals, coordinating resource planning, and ensuring compliance with policies. The ideal candidate will have broad technical expertise and the ability to make informed decisions. This role offers an opportunity to thrive in a dynamic environment focused on improving service delivery and client satisfaction.

Formación

• Broad technical expertise and company knowledge are required.
• Ability to manage performance appraisals and training for multiple employees.
• Strong decision-making skills and ability to coordinate work activities.

Responsabilidades

• Manages teams and provides direction to resolve operational problems.
• Coordinates resource planning with support functions.
• Ensures compliance with policies and manages client SLAs.

Descripción del empleo

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them.

You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Job Track Description

• Requires broad technical expertise and company and industry knowledge.
• Accountable for functional, operational, and / or program management.
• Achieves goals through the work of others.
• Manages performance appraisals and pay reviews.
• Manages training for 3 or more employees.
• Manages hiring and termination actions.

General Profile

• Supervises daily tasks of complex business, technical support, or production teams.
• Sets team priorities to ensure timely project completion.
• Coordinates work activities with other supervisors.
• Makes decisions based on policies, procedures, and business plans.
• Receives guidance from manager.
• May not perform the work supervised.

Functional Knowledge

• Understands and applies concepts in the field of expertise.
• Has basic knowledge of other disciplines.

Business Expertise

• Understands how to improve efficiency across related teams.

Impact

• Impacts the quality and effectiveness of the team and its contribution to the subfunction.

Leadership

• Sets priorities and mentors employees to meet daily deadlines.

Problem Solving

• Resolves day-to-day technical and operational problems.

Interpersonal Skills

• Uses tact to exchange information and handle sensitive issues.

Responsibility Statements

• Manages teams and provides direction to resolve problems.
• Manages client SLAs.
• Coordinates resource planning.
• Coordinates with support functions.
• Generates financial reporting
• Prepares employee payroll.
• Communicates with stakeholders and clients.
• Drives process efficiencies.
• Coordinates employee training and development.
• Manages people and performance.
• Manges risk management, security, compliance and business continuity.
• Manages client transitions.
• Responsible for billing and invoicing.
• Participates in customer meetings and conference calls.
• Ensures best business practices and standard business policies.
• Performs other duties as assigned
• Complies with all policies and standards

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex / gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military / veteran status, citizenship status, basis of genetic information, or any other group protected by law.

At Conduent we value the health and safety of our associates, their families and our community.

For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible.

Providing this information is a requirement of your employment at Conduent.