Senior Software Reliability & Incident Analyst

DXC Technology; Ciudad de México; Presencial; MXN 539,000 - 900,000; Jornada completa

Descripción de la vacante

A leading technology company in Mexico is seeking a candidate to analyze and resolve incidents in Java applications. Responsibilities include monitoring application performance and managing support tickets using ServiceNow. The ideal candidate should possess intermediate knowledge in Java, .Net, and SQL databases. The position emphasizes teamwork and participation in continuous improvement initiatives to enhance service delivery and efficiency.

Formación

• Intermediate knowledge of Java and .Net languages.
• Familiarity with APIs and Web Services (SOAP, REST).
• Experience with SQL databases and ability to analyze results.

Responsabilidades

• Analyze and resolve incidents in Java applications.
• Monitor application performance and manage support tickets.
• Participate in continuous improvement activities.

Conocimientos

Java

.Net (C#, C++, Python)

PHP

MS SharePoint

Power BI

Herramientas

ServiceNow

JIRA

Descripción del empleo

A leading technology company in Mexico is seeking a candidate to analyze and resolve incidents in Java applications. Responsibilities include monitoring application performance and managing support tickets using ServiceNow. The ideal candidate should possess intermediate knowledge in Java, .Net, and SQL databases. The position emphasizes teamwork and participation in continuous improvement initiatives to enhance service delivery and efficiency.