Senior Scrum Master - Hybrid Delivery Leader (Mexico)

Zendesk; Ciudad de México; Híbrido; MXN 923,000 - 1,294,000; Jornada completa

Descripción de la vacante

A leading customer engagement platform in Mexico City is seeking a Scrum Master to facilitate Agile ceremonies and support high-performing teams. The ideal candidate will have strong facilitation skills and a passion for continuous improvement. Responsibilities include guiding teams through delivery processes and improving execution metrics. Candidates should have a BA/BS, Scrum Master certification, and 6+ years experience in Agile environments. This hybrid role provides flexibility to work remotely while attending the office part-time.

Formación

• 6+ years of experience as a Scrum Master or in Agile project delivery.
• Strong knowledge of Agile principles and practices.
• Experience working within SDLC and hybrid delivery models.

Responsabilidades

• Facilitate Agile ceremonies and ensure cadence consistency.
• Guide teams in applying Agile-SDLC delivery methodology.
• Help teams track and interpret delivery metrics.

Conocimientos

Agile principles

Scrum

Kanban

Facilitation skills

Communication skills

Problem-solving skills

Organizational skills

Fluency in English

Educación

BA/BS degree or equivalent experience

Certified Scrum Master (CSM)

Herramientas

Jira

Confluence

Descripción del empleo

A leading customer engagement platform in Mexico City is seeking a Scrum Master to facilitate Agile ceremonies and support high-performing teams. The ideal candidate will have strong facilitation skills and a passion for continuous improvement. Responsibilities include guiding teams through delivery processes and improving execution metrics. Candidates should have a BA/BS, Scrum Master certification, and 6+ years experience in Agile environments. This hybrid role provides flexibility to work remotely while attending the office part-time.