Senior Retention & Accounts Team Lead

Thomson Reuters; Ciudad de México; Híbrido; MXN 1,651,000 - 2,203,000; Jornada completa

Descripción de la vacante

A global software company in Mexico City is seeking a Senior People Manager to lead a team of Account Specialists focused on customer retention and growth. The ideal candidate will have a Bachelor's degree and at least 5 years of experience in team management, along with a strong command of English. You will foster a culture of continuous learning and strive to achieve retention and upsell targets. This position includes a hybrid work model and industry-competitive benefits.

Servicios

Hybrid Work Model

Flexible vacation

Career Development and Growth

Comprehensive benefit plans

Formación

• Minimum of 5 years of experience managing a team that supports a U.S.-based Book of Business.
• Experience in driving retention and upselling is a must.
• Demonstrated ability to drive retention and upsell strategies.

Responsabilidades

• Lead a team of Account Specialists responsible for customer retention and growth.
• Develop and manage talent and performance within the team.
• Drive the team to meet all goals set by senior management.

Conocimientos

Fluent English

Team management

Retention driving

Conflict resolution

Problem-solving

Educación

Bachelor's degree

Descripción del empleo

A global software company in Mexico City is seeking a Senior People Manager to lead a team of Account Specialists focused on customer retention and growth. The ideal candidate will have a Bachelor's degree and at least 5 years of experience in team management, along with a strong command of English. You will foster a culture of continuous learning and strive to achieve retention and upsell targets. This position includes a hybrid work model and industry-competitive benefits.