Senior QA Engineer — Global Testing & Automation

Nagarro; Estado de México; Híbrido; MXN 1.191.000 - 1.531.000; Jornada completa

Descripción de la vacante

A dynamic digital product engineering company in the Philippines is seeking individuals experienced in test case authoring and defect management. The role involves conducting test reviews, collaborating with cross-functional teams, and understanding complex customer requirements. Candidates should possess strong analytical and troubleshooting skills, with experience in management tools like JIRA and TestRail. Flexibility for EST business hours is essential, along with a passion for knowledge management and continuous improvement.

Formación

• Experience with test case authoring and defect management.
• Strong skills in test planning and reporting.
• Collaborate with cross-functional teams.

Responsabilidades

• Oversee test case authoring and logging defects.
• Conduct test reviews and manage testing KPIs.
• Understand complex customer requirements and create user stories.

Conocimientos

Test case authoring

Defect logging and management

Manual testing

Mobile testing

Test planning and strategy

JIRA

TestRail

Troubleshooting

Analytical skills

Cross-functional collaboration

Herramientas

ITSM tools

ServiceNow

Descripción del empleo

We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale — across all devices and digital mediums, and our people exist everywhere in the world (15000+ experts across 26 countries, to be exact). Our work culture is dynamic and non-hierarchical. We are looking for great new colleagues. That is where you come in!

Job Description

Must have Skills : Test Case Authoring, Test Case Management, Manual Testing, Job Description : • Hands-on experience is a must on: Test case authoring, Defect logging, and management, Manual testing, STLC - General Experience, Mobile Testing, Test Planning and Strategy (Strong), Test Reporting (Strong) • Test Reviews, Test Estimation, Testing KPIs, Test Monitoring and Control (Capable) • Contributing to preparing testing and overall game plan for any major feature rollout or for a content migration project • Hands-on experience on JIRA, Test Rail • Managing the content updating on SPO/ CMS sites as per business needs • Understanding customer complex requirements and converting them to simple user stories with defined acceptance criteria, backlog grooming, and prioritization, Managing the requirement traceability • Ability to Work Independently on application issues and enhancements within the defined timeframe • Identifying the area of improvement and planning accordingly. Inclination towards knowledge management, continuous service improvement, automation, and periodic reporting. • Co-ordination, collaboration, and follow-up with other vendors (application interface owners) for ticket resolution • Excellent Troubleshooting and Analytical Skills. • Sharp learning capabilities to engage and excel on different tech stacks. • Self-organized to collaborate with cross-functional teams to ship new enhancements to applications as per best practices with the highest quality standard. • Strong interpersonal and communication skills and the ability to work effectively by collaborating with a wide range of stakeholders (multi-vendor environment), transfer, and track tickets to closure, as needed. • Flexible to work in shifts as required, with coverage for EST business hours (6:30 P.M. – 3:30 A.M. IST), understand business criticality, and provide extended support whenever required. Good to have: • Hands-on knowledge of any ITSM tool preferably ServiceNow. • Working knowledge of ITIL module. Must understand Critical Incident Management processes, Change Management, and Problem Management processes. • Should be able to execute and prepare reports by running test scripts provided by automation QA