Senior Product Owner Specialist

EBANX; Ciudad de México; Presencial; MXN 540,000 - 901,000; Jornada completa

Descripción de la vacante

A leading fintech company in Mexico is looking for a candidate to enhance payment methods and ensure high performance across 29 countries. You will drive initiatives to improve approval rates, optimize transaction costs, and engage merchants, contributing to the regional roadmap and business impact. Ideal candidates should have experience in payments and performance diagnostics, as well as strong collaboration skills. This role offers competitive benefits and the chance to be part of a rapidly growing team.

Servicios

Annual performance bonuses

Meal/Food Allowance

Financial support for education

Workshops and certifications budget

Language classes

Comprehensive medical and dental plans

Childcare assistance

Life insurance

Transportation assistance

Special day off on birthday

Well-being program

Formación

• Experience in performance diagnostics for payment systems.
• Strong knowledge of payment methods and partners in Mexico.
• Ability to execute technical optimizations and manage multi-acquirer strategies.

Responsabilidades

• Improve approval rates and conversion for cards and APMs.
• Diagnose and execute initiatives for transaction costs reduction.
• Work with product engineering on technical solutions.

Conocimientos

Performance analysis

Cross-team collaboration

Technical optimization

Merchant engagement

Descripción del empleo

At EBANX, you’ll help expand access to payments and technology in some of the world’s most dynamic markets. We’re a unicorn‑status fintech, AI‑powered, and scaling fast across 29 countries and counting.

Our platform connects leading global companies to more than 1 billion consumers, enabling seamless cross‑border payments where it matters most. We build with purpose, move with speed, and create solutions that are both innovative and inclusive.

If you’re looking to be part of a company that’s transforming the future of payments with clarity, ambition, and real‑world impact — we’d love to meet you.

In the Product team, we’re responsible for creating solutions that deliver real value to our customers and the business. We combine strategic vision, user focus, and cross‐team collaboration to build innovative, scalable products aligned with EBANX’s goals.

Team Overview – Payments LATAM (Cards & APMs) – Mexico Focus

Our team leads the end‑to‑end strategy, performance, and evolution of payment methods across Latin America, including cards, bank‑based payments, wallets, and real‑time schemes. We own the regional roadmap and ensure each country has strong, reliable, high‑performing payment solutions for EBANX’s global merchants.

This specific role is focused on Mexico, where our top priority is Performance.

What problems we solve (Mexico priority)

• Diagnose, prioritize, and execute initiatives that improve approval rates and conversion for cards and APMs in Mexico.
• Reduce transaction costs and eliminate single points of failure through redundancy, multiple acquirers, smart routing, and technical optimizations.
• Strengthen our capabilities with partners like EVO, BBVA and local APM providers, ensuring readiness for high volumes and complex merchants.
• Understand merchant pain points end‑to‑end and convert them into clear product improvements and performance actions.

How the team connects with the business

• Work closely with Product Engineering to build, optimize, and measure technical solutions that directly impact conversion.
• Align with Country Growth Mexico to solve merchant‑specific issues and unlock share of wallet growth.
• Partner with Commercial,Revenue Management,Operations,Compliance, and Legal to ensure readiness, pricing alignment, regulatory compliance, and stable performance at scale.
• Engage regularly with strategic merchants to identify bottlenecks, gather performance insights, and prioritize improvements.

Impact on business results

• Approval rate uplift
• Conversion improvement across checkout and payment flows
• Cost efficiency (network fees, acquirer economics)
• Payment coverage reliability (redundancy, fallback, multi‑acquirer strategy)
• Merchant growth and share of wallet driven by better performance

Key deliverables

• Performance diagnostics and quarterly improvement plans
• Multi‑acquirer strategy and redundancy readiness
• Execution of smart routing and technical optimizations
• Country‑level Payment Performance Playbooks
• Merchant‑specific performance deep dives and action plans
• Mexico Payments roadmap aligned with LATAM strategic pillars

EBANX offers:

• WAVES Program: Annual bonuses based on the company’s performance.
• Meal/Food Allowance: Credit provided on a flexible benefits card.
• EBANX Education: Financial support for undergraduate, graduate, and MBA programs to support your professional growth.
• EBANX Skills: Budget dedicated to workshops, courses, and certifications to encourage your continuous development.
• Language Classes: Spanish, English, and Portuguese lessons for your personal and professional development.
• EBANX Health: Comprehensive medical and dental plans fully covered for the employee, plus subsidies for dependents to take care of your and your family’s well‑being.
• EBANX Family: Childcare assistance, extended parental leave for caregivers, and support programs for pregnant employees and children.
• Life Insurance: Fully paid by EBANX.
• Transportation: Parking assistance or transportation vouchers, depending on your needs.
• EBANX Flexible: A special day off on your birthday, semi‑flexible working hours (8 hours/day, Monday to Friday), and year‑end recess between Christmas and New Year’s without affecting your vacation days.
• EBANX Play: Well‑being program including access to Wellhub, e‑Sports, and partnerships with SESC.
• Blue Club: Exclusive discounts at bakeries, restaurants, stores, courses, and more.

Follow us on LinkedIn and check out our Instagram to learn more about the #ebanxlife.