Senior Operations Lead — Scale Fulfillment & CX

Ueni; A distancia; MXN 600,000 - 800,000; Jornada completa

Descripción de la vacante

A leading digital services company is seeking a VP of Operations in Mexicali to enhance operational efficiency and drive meaningful impact across fulfillment and customer experiences. The role requires over 7 years in operations, with a focus on scaling processes and improving service metrics. Ideal candidates will have experience in tech-enabled environments and a passion for systems and processes. This position offers competitive pay within a mission-driven culture that supports remote work.

Servicios

Remote-friendly culture

Competitive compensation

Formación

• 7+ years leading operations in a tech-enabled services or SaaS environment.
• Proven success scaling operations while improving unit economics.
• Experience managing fulfillment and customer-facing service teams.

Responsabilidades

• Drive KPIs in day-to-day operations across fulfillment, support, and customer-facing teams.
• Audit current processes and lead end-to-end redesign of operational workflows.
• Identify and implement process improvements that reduce cost, increase speed, and maintain quality.

Conocimientos

Operations management

Data analysis

Process improvement

Customer service

Team leadership

Herramientas

Zendesk

Notion

Airtable

Slack

Asana

Jira

Descripción del empleo

A leading digital services company is seeking a VP of Operations in Mexicali to enhance operational efficiency and drive meaningful impact across fulfillment and customer experiences. The role requires over 7 years in operations, with a focus on scaling processes and improving service metrics. Ideal candidates will have experience in tech-enabled environments and a passion for systems and processes. This position offers competitive pay within a mission-driven culture that supports remote work.