Senior Network Support Engineer: 24/7 Cloud & SaaS

Cisco Systems; Xico; Presencial; MXN 1,093,000 - 1,458,000; Jornada completa

Descripción de la vacante

A global technology firm located in Veracruz is looking for a dedicated member to enhance customer support with technical expertise. The role entails troubleshooting customer issues, maintaining support documentation, and ensuring high-quality service delivery. Candidates should have a Bachelor's degree, experience in a customer-facing role, and familiarity with networking principles and virtualization technologies. Strong communication skills and a customer-centered attitude are essential for the position.

Servicios

Paid Time Off (PTO) up to 20 days

401(k) plan with matching contribution

Access to medical and dental insurance

Formación

• 5-7 years in a customer-facing role, preferably with Cloud/SaaS products.
• Familiarity with core networking principles.
• Ability to prioritize and complete tasks in a timely manner.

Responsabilidades

• Document problem definitions and resolution steps.
• Maintain customer support forum with current best practices.
• Participate in a 24x7 support coverage model.

Conocimientos

Customer first attitude

Troubleshooting skills

Communication to technical/non-technical users

Educación

Bachelor's degree in Computer Science or related field

Herramientas

Linux-based operating systems

Virtualization technology

Networking principles (TCP/IP, DNS, etc.)

Descripción del empleo

A global technology firm located in Veracruz is looking for a dedicated member to enhance customer support with technical expertise. The role entails troubleshooting customer issues, maintaining support documentation, and ensuring high-quality service delivery. Candidates should have a Bachelor's degree, experience in a customer-facing role, and familiarity with networking principles and virtualization technologies. Strong communication skills and a customer-centered attitude are essential for the position.