Senior Manager, IT Operations Onsite Support Services

Financecolombia; México; Presencial; MXN 1,479,000 - 1,850,000; Jornada completa

Descripción de la vacante

A leading global pharmaceuticals company is seeking a Senior Manager, IT Operations Onsite Support Services in Mexico. This role involves overseeing IT services and infrastructure, ensuring user satisfaction, and managing local and global IT operations. The ideal candidate should have a Bachelor’s degree along with 5+ years of IT management experience. Strong communication skills and team management experience are essential.

Formación

• 5+ years’ experience in IT management positions.
• Experience managing teams and projects.
• Ability to convey technical information to non-technical stakeholders.

Responsabilidades

• Oversee and manage the IT services and infrastructure.
• Coordinate between business and IT stakeholder management.
• Provide technical support as a point of contact for IT.

Conocimientos

Strong communication skills

IT service management best practices

Team-oriented mindset

Educación

Bachelor’s degree in computer science or related discipline

Herramientas

ServiceNow

ITIL

Descripción del empleo

Career Opportunities: Senior Manager, IT Operations Onsite Support Services (59746)

Requisition ID: 59746 - Posted: Mexico

Together, we’re on a mission to make good health more affordable and accessible, to help millions around the world enjoy healthier lives. It’s a mission that bonds our people across nearly 60 countries and a rich, diverse variety of nationalities and backgrounds. Working here means working with the world’s leading manufacturer of generic medicines, and the proud producer of many of the products on the World Health Organization’s Essential Medicines List. Today, at least 200 million people around the world take one of our medicines every single day. An amazing number, but we’re always looking for new ways to continue making a difference, and new people to make a difference with.

The opportunity

The ITO Onsite Support Sr. Manager oversees the IT services and infrastructure at Teva Mexico local sites. This role is the primary contact point for the global support teams and external vendors. The manager is responsible for implementing and maintaining all aspects of the site's IT end‑user services and infrastructure, ensuring smooth operations and user satisfaction.

How you’ll spend your day

• Local focal point for global IT Operations teams for projects and incidents
• Focal point for local business and IT Stakeholder management for any type of IT Operations issues
• Exchange and fix infrastructure components in the respective area
• Coordinate between business / IT stakeholder management and global ITO teams
• Contribute to continuous documentation of the system landscape in the respective area
• Focal point for local hardware supplier
• IT Asset Management
• IT Budget Management
• Efficiently managing multiple projects and meet deadlines consistently
• Onboarding and mentoring of Internal/external IT Operations onsite engineers
• Provide technical support as a point of contact for IT for the site(s)
• End‑user desktop, laptops, office IT with smart‑hand support for network and servers. Installation support for various software on end‑user systems and servers when required
• Offboarding support, collecting IT assets, sanitizing IT assets, and keeping them in stock
• Perform troubleshooting, parts replacement, system upgrades, and basic deployments and repairs on site(s) where required
• Identify potential issues that could adversely impact end‑user experience and follow through on action steps
• Supervision of tickets on the ITSM platform
• Review, troubleshoot and approve operational quality desktops, notebooks, printers, and associated peripherals

Your experience and qualifications

• Bachelor’s degree in computer science, Engineering, or related discipline
• 5+ years’ experience in IT Management positions
• Strong communication skills, both verbal and written
• Well‑versed in IT service management best practices
• Experience in managing teams and projects
• Experience coordinating and managing multiple suppliers
• Strong IT technical knowledge of computer hardware, software, and other devices (desktop, mobile computing, network), including problem analysis, resolution and installation
• Ability to convey technical information to non‑technical stakeholders
• Ability to work in a fast‑paced environment and handle multiple tasks simultaneously
• Ability to work independently and as part of a team
• Team‑oriented mindset, facilitating teamwork and cooperation
• Ability to work well with other departments and external partners
• PMP, CCNA redes, ITIL soporte, CompTIA suporta Network+ or higher preferred – a plus key words
• Familiarity with ticketing systems, ideally ServiceNow

Reports To

LATAM IT Operations Manager

Already Working @TEVA?

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Teva Pharmaceuticals is committed to equal opportunity in employment. It is Teva's global policy that equal employment opportunity be provided without regard to age, race, creed, color, religion, sex, disability, pregnancy, medical condition, sexual orientation, gender identity or expression, ancestry, veteran status, national or ethnic origin or any other legally recognized status entitled to protection under applicable laws. We are committed to a diverse and inclusive workplace for all. If you are contacted for a job opportunity, please advise us of any accommodations needed to support you throughout the recruitment and selection process. All accommodation information provided will be treated as confidential and used only for the purpose of providing an accessible candidate experience.