Senior Field Service Engineer, 4-Stroke, Remote

Wärtsilä; Mexicali; Híbrido; MXN 1,253,000 - 1,612,000; Jornada completa

Descripción de la vacante

A global technology company is seeking a Senior Field Service Engineer to manage marine diesel engine maintenance and provide exceptional customer service. The role is dynamic, involving approximately 200 days of international travel per year. Candidates should have a relevant technical background, strong problem-solving skills, and excellent communication abilities in English. This position offers a hybrid work model, enhancing work flexibility. Join a world-class team dedicated to delivering the best service experiences and advancing career growth.

Servicios

Comprehensive training programs

Global travel opportunities

Formación

• Experience with medium-speed 4-stroke marine diesel engine operations, maintenance, and repairs.
• Knowledge of auxiliary systems.
• Drive for delivering excellent service.

Responsabilidades

• Perform field service activities on Wärtsilä marine diesel engines.
• Conduct scheduled overhauls and maintenance.
• Interact professionally with customers to ensure satisfaction.
• Create Service Work reports and adhere to company guidelines.

Conocimientos

Technical communication skills

Problem-solving skills

Interpersonal skills

English proficiency

Safety-first attitude

Educación

Relevant technical education

Herramientas

Wärtsilä engines

Electrical systems

Turbochargers

Descripción del empleo

Senior Field Service Engineer, 4-Stroke, Remote

The Marine Agreements Field Service Resource team oversees field service resourcing for two extensive maintenance agreements with Marine customers, managing all engine maintenance and monitoring, both scheduled and unscheduled. We are responsible for safely extending overhaul intervals whenever possible, thanks to our close monitoring of the ship’s engines. We have a passion for doing things right, and our customers appreciate the world‑class service we provide.

We are now looking for a dynamic and safety‑oriented Senior Field Service Engineer, Mechanical to join our skilled team.

What will you be doing?

As a Senior Field Service Engineer, your primary focus will be performing field service activities such as overhauls, maintenance, and troubleshooting on Wärtsilä 4‑stroke marine diesel engines, including the Wärtsilä 46, 46F, 46 Common Rail, 46 TSDF, and Sulzer ZA40S. You will provide our customers with technical expertise and strive to deliver the best possible service experience, all while adhering to Wärtsilä QEHS guidelines and regulations.

In this exciting role, you will have the opportunity to work internationally, traveling the world for approximately 200 days per year. Thus, we hope that you are eager to travel and possess a strong field service mindset. When not traveling, you will have the flexibility to work remotely in accordance with our hybrid work model.

Your responsibilities for the role include, but are not limited to :

• Performing field service activities on Wärtsilä marine diesel engines according to the work plan and contractual obligations.
• Conducting contract‑specified overhauls and maintenance with the customer Riding Team.
• Coordinating, delegating and executing on‑site RT tasks.
• Interacting professionally with customers throughout work execution, delivering solutions, and ensuring customer satisfaction.
• Providing internal and external progress updates on assigned work.
• Following up and reporting on the status of work orders to customers and internal stakeholders.
• Creating Service Work reports.
• Adhering to Wärtsilä QEHS guidelines, regulations, site procedures, and policies.

The below will enable you to succeed in this role :

• Relevant technical education or a combination of education and experience.
• Experience with medium‑speed 4‑stroke marine diesel engine operations, maintenance, and repairs.
• Knowledge of auxiliary systems.
• Highly effective technical communication skills, both spoken and written.
• Strong practical problem‑solving skills and a solution‑oriented mindset, with the ability to adapt when faced with challenges.
• Safety‑first attitude.
• Excellent interpersonal and collaboration skills.
• Proficient English language skills, both spoken and written.
• Drive for the common goal of providing our customers with the best possible service experience.

You will be at an advantage with :

• Experience with Wärtsilä engines, such as the Wärtsilä 32, 38 A, 38 B, 46, 46F, 46 Common Rail, 46 TSDF, or Sulzer ZA40S.
• Knowledge of ABB and Napier turbochargers.
• Experience working with electrical systems.
• A US B1 / B2 visa.

Physical & Mental / Reasoning Demands :

These are the physical and mental requirements of the position as it is typically performed :

• Vision : Close; Distance; Depth.
• Color Perception (Red, Green, Amber).
• Hearing / Listening.
• Clear Speech.
• Touching : Dexterity; Hand; Finger.
• Ability to Mount and Dismount Forklift / Truck.
• Pushing / Pulling / Stoop / Kneel / Crouch or Crawl.
• Lifting : 45 Pounds; 5 Times per shift.
• Carrying : 25 Pounds; 5 Times per shift.
• Driving (local / over the road).
• Bend / Squat / Sit and Stand for a prolonged period of time.
• Climbing / Balance.

Work Environment :

• Works Alone / Works with Others.
• Verbal Contact with Others; Face‑to‑Face Contact.
• Inside / Outside.
• Extreme Heat / Extreme Cold.
• Noise.
• Mechanical Equipment.
• Electrical Equipment.
• Pressurized Equipment.
• Moving Objects.
• High Places.
• Fumes / Odors.
• Hazardous Materials.
• Dirt / Dust.

Travel Requirements :

In this role, some domestic and international travel may be required. Estimated travel : 75%

Why you & us?

In the Marine Agreements Field Service Resources team, you will be part of a global, innovative, and customer‑driven organization, working with cutting‑edge technologies. You will travel regularly, seeing the world while collaborating with world‑leading experts. We offer the best training in the industry, providing you with a professional advantage and enabling career growth. Continuous improvement is actively pursued, and you will utilize your expertise to influence and enhance our ways of working. We have an amazing team, a clear purpose, and are passionate about the work we do.

Last application date : 22 / 02 / 2026

At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job‑relevant merits and abilities.

Please note that according to Wärtsilä policy, voluntary consent for a security check may be required from candidates being considered for this position, depending on the applicable country.

This is Wärtsilä