Senior Enterprise SaaS Implementation Lead

Restaurant365; Torreón; Presencial; MXN 70,000 - 90,000; Jornada completa

Descripción de la vacante

A SaaS company in the restaurant sector is seeking a Senior Implementation Specialist to lead complex onboarding experiences for strategic customers. This role requires over 5 years of SaaS onboarding experience and a strong understanding of accounting and restaurant operations. Responsibilities include managing enterprise-scale implementations, conducting training sessions, and mentoring junior staff. The ideal candidate will showcase strong leadership and problem-solving skills, aiming for high customer satisfaction and efficient project delivery.

Formación

• 5+ years of experience in SaaS onboarding or implementation.
• Proven project management skills with complex implementations.
• Deep understanding of Accounting or Restaurant Operations.

Responsabilidades

• Lead complex, enterprise-scale implementations from discovery to adoption.
• Conduct advanced discovery sessions to understand workflows.
• Deliver expert-level training for end-user adoption.
• Mentor and coach junior Implementation Specialists.
• Collaborate with Project Management and Support teams.

Conocimientos

SaaS onboarding

Project management

Communication skills

Analytical skills

Mentoring

Descripción del empleo

A SaaS company in the restaurant sector is seeking a Senior Implementation Specialist to lead complex onboarding experiences for strategic customers. This role requires over 5 years of SaaS onboarding experience and a strong understanding of accounting and restaurant operations. Responsibilities include managing enterprise-scale implementations, conducting training sessions, and mentoring junior staff. The ideal candidate will showcase strong leadership and problem-solving skills, aiming for high customer satisfaction and efficient project delivery.