Senior Engineering Consultant

Aveva; Xico; Híbrido; MXN 1,275,000 - 1,641,000; Jornada completa

Descripción de la vacante

A global leader in industrial software is seeking a Senior Engineering Consultant for a hybrid role. This position focuses on understanding customer technology, advising on best practices, and guiding software adoption. The ideal candidate will demonstrate strong technical consultation skills and a commitment to customer satisfaction. This role is critical in facilitating seamless customer journeys and improving software utilization through effective change management and training. Join us to create transformative technology in Xico, Mexico.

Formación

• Proven technical consultation skills for effective software adoption.
• Strong change management abilities to guide customer transitions.
• Customer-centric approach to exceed engagement expectations.

Responsabilidades

• Understand customer technology stacks and governance policies.
• Inform customers about best practices and solutions.
• Identify configuration and design-related issues.

Descripción del empleo

AVEVA is a global leader in industrial software.

Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life - such as energy, infrastructure, chemicals and minerals - safely, efficiently and more sustainably.

We're the first software business in the world to have our sustainability targets validated by the SBTi, and we've been recognized for the transparency and ambition of our commitment to diversity, equity, and inclusion.

We've also recently been named as one of the world's most innovative companies.

If you're a curious and collaborative person who wants to make a big impact through technology, then we want to hear from you!

Job Title: Senior Engineering Consultant

Location: Mexico City, Mexico

Employment Type: Full-Time (Hybrid)

Functional Responsibility

• Understand the customer's technology stack, organization, technology governance policies and strategic objectives related to how AVEVA solutions will be used.
• Inform customers of best practices, pitfalls / opportunities to avoid adoption hurdles, help them make informed decisions.
• Identify potential configuration or design related issues.
• Review functional capabilities and proposed changes to avoid issues that may impair system performance or stability.
• Assess system readiness for upgrade and facilitate upgrade planning.
• Assist customers with the deployment of major version upgrades and adoption of new technology.
• Deliver feature adoption advice, demo new features, identify gaps in feature usage and provide license optimization recommendations.
• Support resolution of technical issues causing stalled customer journeys or low adoption.
• Formulate remediation plans and lead execution in partnership with IAC, CSM and AM.
• Deliver Success Accelerators and Training Offerings related to customers primary technology.
• Provide input to the development of new Success Accelerators and Training collateral or improvement of existing accelerators and training collateral.
• Document and formally propose product enhancements or improvements to AVEVA products.
• Diagnose customer readiness issues or adoption obstacles and prescribe solutions (reactive and preventative) that enhance customer journey and accelerate time to value.
• Provide guidance to help standardize AVEVA product adoption and configuration across projects, sites, and regions.

Success Measures

• Adoption and credit consumption, through increased software usage, expansion of software footprint and reduction in churn for customers receiving TAS interactions.
• Customer satisfaction for customers receiving TAS and CES interactions.
• TAS revenue growth for customers receiving TAS and CES interactions.

Competencies

• Technical Expertise - Level of depth in technical consultation and training delivery that guides the customer towards successful understanding and adoption of our software.
• Change Management - Ability to understand the overall journey, identifying potential roadblocks, and proposing strategies to drive successful change.
• Customer Centricity - Prioritizing understanding and exceeding customer needs throughout engagement.

AVEVA is an Equal Opportunity Employer.

We are committed to being an exemplary employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect.

We value diversity and the expertise that people from different backgrounds bring to our business.

Come and join AVEVA to create the transformative technology that enables our customers to engineer a better world.