Senior Customer Support/ Sales Specialist

SnappyCX; México; A distancia; MXN 200,000 - 400,000; A tiempo parcial

Descripción de la vacante

A leading environmental services company is seeking Customer Support & Sales Specialists to assist clients in high-stress situations. The role requires excellent communication skills, empathy, and the ability to build strong rapport with clients. Candidates with 3–5 years of relevant experience are encouraged to apply. This is a remote position with a competitive hourly rate starting at $6. Join us to support clients facing urgent challenges and contribute to their recovery efforts.

Servicios

Competitive hourly rate

Performance-based bonuses

Opportunities for career growth

Ongoing training

Formación

• 3–5 years of experience in customer support or sales roles.
• Outstanding communication skills with a warm, professional tone.
• Strong ability to build trust and rapport with diverse clients.
• Patient and compassionate with clients dealing with stressful situations.

Responsabilidades

• Serve as the first point of contact for clients seeking services.
• Build rapport with clients through effective communication.
• Understand customer needs and recommend appropriate services.
• Assist clients with scheduling and follow-up communication.

Conocimientos

Excellent communication skills

Empathy

Ability to build trust

Detail-oriented

Organized

Proactive

Spanish fluency (optional)

Herramientas

CRM systems

Virtual communication platforms

Digital tools

Descripción del empleo

Industry: Environmental Restoration & Pest Control
Locations: (Remote)

About the Role

We are seeking dedicated Customer Support & Sales Specialists to join our client’s growing team in the environmental restoration and pest control industry.

The ideal candidate is someone with excellent communication skills, strong empathy, and the ability to build trust quickly with clients who may be facing stressful situations such as fire damage, water damage, mold issues, or pest infestations.

In this role, you will support clients by understanding their needs, guiding them through service options, and ensuring a positive customer experience—all while helping drive sales conversions. This is a client-facing position that requires professionalism, active listening, and a compassionate approach.

Key Responsibilities

• Serve as the first point of contact for potential and existing clients seeking restoration, remediation, or pest control services.
• Build strong rapport with clients by communicating with warmth, clarity, and empathy.
• Understand customer needs and recommend appropriate services.
• Provide exceptional customer support throughout the inquiry and sales process.
• Assist clients with scheduling, service explanations, and follow-up communication.
• Help drive sales by presenting service options and highlighting value.
• Update customer information and interactions in the CRM system.
• Collaborate with internal teams to ensure seamless service delivery.
• Share insights to improve customer experience strategies.

Candidate Qualities & Requirements

• Minimum 3–5 years of experience in customer support, inside sales, call center operations, or a client-facing role.
• Outstanding communication skills with a warm, professional, and empathetic tone.
• Strong ability to build trust and rapport with diverse clients.
• Patient, compassionate, and able to support clients dealing with stressful home or property issues.
• Detail-oriented, organized, and proactive.
• Tech-savvy, comfortable using CRM systems, virtual communication platforms, and digital tools.
• Reliable, self-motivated, and able to work independently.
• Spanish fluency is a plus, but not required.
• Experience mentoring or supporting junior team members is a bonus.

Compensation & Benefits

• Competitive hourly rate: Independent contractor, starting at $6/hour.
• Performance-based bonuses with potential for higher earnings.
• Opportunities for career growth into supervisory or managerial roles.
• Ongoing training in customer communication, restoration services, and sales strategies.

Why Join Us?

This role is perfect for someone who is:

• Passionate about helping people in urgent, high-stress situations
• A natural communicator with strong emotional intelligence
• Looking to grow in a service-driven, high-impact industry

If you have the communication skills, empathy, and determination to succeed in a fast-paced environment, we’d love to hear from you.

Please note: Only candidates who include an audio introduction will be contacted.