Senior Customer Success Manager - Remote Enterprise Impact

iCIMS, Inc.; A distancia; MXN 400,000 - 600,000; Jornada completa

Descripción de la vacante

A global technology startup is seeking a Customer Success Manager to work closely with clients in Mexico and ensure they achieve their goals using our technology. This role involves analyzing client data, coordinating teams, and building relationships with key decision-makers. Candidates should have excellent communication skills in Spanish and English, a bachelor's degree, and at least 3 years of experience in B2B client success. The position offers remote work and comprehensive benefits.

Servicios

Major medical insurance

100% remote work

18 days of vacation

Support for furniture and equipment

Formación

• At least 3 years of work experience in B2B client success.
• Must live in Mexico with a current CURP.
• Passion for technology and entrepreneurial spirit.

Responsabilidades

• Work alongside clients to understand their processes.
• Coordinate professional services and data science teams.
• Analyze client data to improve their experience.
• Share insights with the product team based on client feedback.
• Build relationships with key decision-makers.

Conocimientos

Excellent written communication skills in Spanish and English

High organizational skills

Analytical and synthesis abilities

Proactivity and energy

Communication and persuasion skills

Customer-facing experience

Educación

Bachelor's degree or engineering degree

Herramientas

AI tools

Descripción del empleo

A global technology startup is seeking a Customer Success Manager to work closely with clients in Mexico and ensure they achieve their goals using our technology. This role involves analyzing client data, coordinating teams, and building relationships with key decision-makers. Candidates should have excellent communication skills in Spanish and English, a bachelor's degree, and at least 3 years of experience in B2B client success. The position offers remote work and comprehensive benefits.