Senior Customer Success Manager - IT Program Leader (Remote)

Nexaminds; A distancia; MXN 1,260,000 - 1,621,000; Jornada completa

Descripción de la vacante

An innovative technology company based in Mexico, Jalisco, is seeking a Customer Success Manager to enhance client relationships and ensure successful program execution. The role requires a strong background in IT Program Management, focusing on driving client satisfaction, managing escalations, and identifying growth opportunities. Candidates should possess excellent communication and problem-solving skills and have experience in customer-facing roles. Join a collaborative team committed to innovation and professional growth.

Servicios

Flexible working hours

Stock options

Competitive salary and benefits

Formación

• 5+ years of experience in customer-facing roles, as a Customer Success Manager or Delivery Manager.
• Strong understanding of IT services delivery and software development processes.
• Exceptional communication, problem-solving, and organizational skills.

Responsabilidades

• Serve as the primary point of contact for a portfolio of clients.
• Drive adoption of our services and ensure clients are fully leveraging our capabilities.
• Collaborate closely with internal teams to ensure client commitments are met.

Conocimientos

Customer-facing roles

Communication skills

Problem-solving

Organizational skills

Client relationship management

Educación

Bachelor's degree in Business, Computer Science, Engineering, or related field

Descripción del empleo

An innovative technology company based in Mexico, Jalisco, is seeking a Customer Success Manager to enhance client relationships and ensure successful program execution. The role requires a strong background in IT Program Management, focusing on driving client satisfaction, managing escalations, and identifying growth opportunities. Candidates should possess excellent communication and problem-solving skills and have experience in customer-facing roles. Join a collaborative team committed to innovation and professional growth.