Senior Customer Service Lead & Process Improvement

Freudenberg; Santiago de Querétaro; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading global manufacturing company located in Santiago de Querétaro is seeking a Customer Service Manager to lead the team, drive process improvements, and monitor performance indicators. Candidates should have a Bachelor's degree in a relevant field and specified years of industry-relevant experience. The role emphasizes clear communication and a customer-oriented strategy, fostering teamwork and accountability.

Formación

• Bachelor’s Degree in Relevant Field; advanced degree preferred or compensating years of experience.
• Specified Years of Industry-relevant experience.
• Specified Years of Relevant Leadership experience.
• Relevant certifications, system experience, and training.
• Professional-Level English language skills preferred.

Responsabilidades

• Leads the Customer Service team and organizes meetings.
• Implements transfer projects and process improvements.
• Monitors Key Performance Indicators and corrective actions.
• Serves as point of escalation for the team.
• Coordinates Health, Safety, and Environment compliance.

Conocimientos

Customer-oriented strategy

Clear communication

Teamwork

Proactive change management

Leadership accountability

Educación

Bachelor’s Degree in Relevant Field

Advanced degree preferred

Descripción del empleo

A leading global manufacturing company located in Santiago de Querétaro is seeking a Customer Service Manager to lead the team, drive process improvements, and monitor performance indicators. Candidates should have a Bachelor's degree in a relevant field and specified years of industry-relevant experience. The role emphasizes clear communication and a customer-oriented strategy, fostering teamwork and accountability.