Senior Customer Reliability Engineer

GE Vernova; México; Remote; MXN 900,000 - 1,300,000; Full time

Job summary

GE Vernova is seeking a Lead Services Specialist to oversee industrial asset monitoring and predictive maintenance using advanced analytics and machine learning. The role emphasizes interpreting predictive alerts, improving data quality, and collaborating with maintenance teams to optimize repair strategies.

Responsibilities include monitoring equipment with SmartSignal, generating reports, and mentoring colleagues while staying current with industry advances.

Qualifications

• Bachelor's degree or equivalent in engineering, science, or related field.
• Professional fluency in English; proficiency in Portuguese or Spanish is required.
• Experience with data analysis and industrial monitoring is expected.

Responsibilities

• Monitor industrial assets using predictive analytics to identify early warning signs.
• Analyze sensor data, vibration and temperature readings to detect anomalies and trends.
• Configure data collection systems and ensure data quality across sources.
• Prepare condition monitoring reports and provide actionable recommendations to maintenance teams.
• Communicate findings to operations and management in clear, accessible formats.
• Stay updated on new condition monitoring technologies and methods.

Skills

Data analysis

Engineering knowledge

Fluent English

Portuguese or Spanish

Education

Bachelor's degree

High school diploma with relevant experience

Tools

SmartSignal

Job description

Job Description Summary

The Lead Services Specialist role has responsibilities focused on industrial asset monitoring and predictive maintenance using advanced analytics and machine learning to identify early warnings of pending equipment failure.

Job Description

Essential Responsibilities

System Monitoring & Analysis

• Monitor industrial equipment and systems using SmartSignal or similar predictive analytics platforms.

Analyze sensor data, vibration patterns, temperature readings, and other operational parameters

• Identify anomalies, trends, and patterns that indicate potential equipment issues

-Interpret predictive maintenance alerts and recommend actions

Data Management

• Configure and maintain data collection systems and sensors - Ensure data quality, accuracy, and completeness
• Manage historical data archives and trending analysis - Integrate multiple data sources and systems Predictive Maintenance
• Identify opportunities to refine predictive models for equipment failure prevention
• Create maintenance schedules based on equipment condition rather than time intervals
• Collaborate with maintenance teams to optimize repair and replacement strategies
• Generate detailed condition monitoring reports
• Provide early warning notification systems for critical equipment failures
• Investigate equipment performance issues and root causes
• Support emergency response and unplanned outage investigations
• Provide technical expertise during equipment failures
• Recommend corrective actions and improvements

Communication & Collaboration Stakeholder Engagement

• Communicate findings to operations, maintenance, and management teams
• Present technical data in accessible formats for technical and non-technical audiences
• Coordinate with field technicians and maintenance personnel
• Support decision-making processes with data-driven insights Documentation & Reporting
• Create and enhance standard operating procedures for monitoring activities
• Document lessons learned and best practices

Continuous Improvement Technology Enhancement

• Stay current with advances in condition monitoring technology
• Evaluate and implement new monitoring techniques and tools
• Optimize alarm settings and notification systems
• Contribute to the development of monitoring strategies Training & Knowledge Transfer
• Train operators and maintenance staff on monitoring systems
• Develop training materials and procedures
• Share expertise across different plant locations or business units
• Mentor junior engineers and technicians

Industry-Specific Applications

Depending on the industry, responsibilities may also include:

• Power Generation: Monitoring turbines, generators, and auxiliary equipment
• Oil & Gas: Pipeline monitoring, compressor stations, and refinery equipment
• Manufacturing: Production line equipment, motors, and process systems

Required Qualifications

• Knowledge level is comparable to a Bachelor's degree from an accredited university or college ( or a high school diploma with relevant experience).
• Engineering knowledge, data analysis skills, and practical understanding of industrial equipment operation and maintenance.
• Fluent in English and Portuguese or Spanish.

Desired Characteristics

• Strong oral and written communication skills.
• Demonstrated ability to analyze and resolve problems with limited oversight
• Ability to document, plan, market, and execute programs. Established project management skills.

Additional Information

Relocation Assistance Provided: No

#LI-Remote - This is a remote position

GE Vernova is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.