Senior Customer Experience Specialist

CSS; Tlalnepantla; Presencial; MXN 201.000 - 290.000; Jornada completa

Descripción de la vacante

CSS is seeking a Senior Representative - Customer Service to respond to customer inquiries by telephone, e-mail, or walk-ins and provide resolution. You will analyze service needs, coordinate with other departments, and keep internal teams updated to improve satisfaction.

The role may involve supporting more complex or critical products. Effective communication and problem-solving are essential as you mentor colleagues and ensure timely, accurate information is delivered to customers and

Formación

• High School degree or equivalent required.
• 5+ years of relevant experience.
• Strong time management and communication skills.
• Ability to work under pressure and resolve issues.

Responsabilidades

• Build and maintain relationships by providing prompt service.
• Answer questions and handle account inquiries and escalated complaints.
• Mentor team members and provide training on best practices.
• Process payments for cash account customers.
• Research and resolve customer problems and liaise with other departments.
• Back-up support to sales counter with walk-ins and phone inquiries.

Conocimientos

Customer service

Verbal communication

Written communication

Time management

Problem solving

Team mentorship

Educación

High School Diploma or equivalent

Associates’ Degree preferred

Herramientas

MS Word

Excel

Email

Descripción del empleo

CSS is seeking a Senior Representative - Customer Service to respond to customer inquiries by telephone, e-mail, or walk-ins and provide resolution. You will analyze service needs, coordinate with other departments, and keep internal teams updated to improve satisfaction.

The role may involve supporting more complex or critical products. Effective communication and problem-solving are essential as you mentor colleagues and ensure timely, accurate information is delivered to customers and