Senior Cloud/Devops Engineer Id92208

Agileengine; Xico; Hybrid; MXN 2,172,000 - 3,258,000; Full time

Benefits offered by this job

Professional growth

Competitive compensation: USD-based

Exciting projects

Flextime

Job summary

AgileEngine is seeking a Senior Cloud/DevOps Engineer to operate and improve the cloud infrastructure and reliability layers behind an enterprise data platform in a regulated healthcare environment. The role requires 5+ years in Cloud Engineering or SRE, advanced hands-on AWS/EKS and Argo Workflows skills, and strong English communication.

The candidate will lead incident resolution, implement IaC standards with Terraform, and enhance observability across data workloads.

Qualifications

• 5+ years of professional experience in Cloud Engineering, DevOps or Site Reliability Engineering.
• Strong hands-on experience operating AWS infrastructure in production environments.
• Advanced experience with Kubernetes and Amazon EKS, including workload operations, troubleshooting, access, observability, capacity, and reliability.
• Hands-on experience administering and troubleshooting Argo Workflows or comparable workflow orchestration platforms.
• Strong Infrastructure as Code experience with Terraform and source-controlled infrastructure practices.
• Experience building, hardening, and supporting CI/CD pipelines and production release processes.
• Strong experience with monitoring, logging, alerting, and incident-routing tools such as Splunk, PagerDuty, Opsgenie, or comparable platforms.
• Demonstrated ability to lead complex incident resolution, perform root-cause analysis, and translate findings into preventive improvements.
• Proficiency in automation and scripting using Python, Shell, Bash, or similar languages.
• Ability to make well-reasoned technical decisions, identify tradeoffs, estimate work, and drive improvements across a complex platform.
• Experience mentoring engineers and collaborating effectively with Data Engineering, Security, Governance, Analytics, and business stakeholders.
• Strong written and verbal English communication skills, with the ability to work directly with client stakeholders.
• Availability to work within the LatAm service window of approximately 9:00 AM to 6:00 PM Eastern Time and participate in an agreed on-call rotation.

Responsibilities

• Provide senior technical ownership for the Cloud / DevOps service tower during the LatAm coverage window, including day-to-day operations, complex troubleshooting, and L2/L3 escalation.
• Operate, maintain, and improve AWS infrastructure supporting the Data Platform, including Amazon EKS, S3, EventBridge, SQS, API Gateway, Lambda, and related services.
• Administer Kubernetes-hosted workloads and Argo Workflows, including deployment, scheduling, monitoring, troubleshooting, capacity management, resiliency, and recovery.
• Define and improve standards for Infrastructure as Code, configuration management, CI/CD, release execution, rollback, and environment consistency, primarily using Terraform and Git-based delivery practices.
• Lead the consolidation and improvement of observability across infrastructure and data workloads, linking alerts to operational evidence from Argo, dbt, Snowflake, and supporting runbooks.
• Improve alert routing and escalation workflows across tools such as Splunk, Opsgenie, PagerDuty, Microsoft Teams, and data-specific observability platforms.
• Lead or support major incident response, root-cause analysis, post-incident reviews, and corrective actions, with clear communication to technical and service stakeholders.
• Design and implement reliability improvements such as selective auto-remediation, dependency-aware alert correlation, impact analysis, and automation of repetitive operational work.
• Track and contribute to service metrics including availability, SLA compliance, alert volumes, workflow reliability, deployment outcomes, and mean time to restore service.
• Apply disciplined change-management, access-control, secrets-management, auditability, and documentation practices appropriate for a HIPAA-, GDPR-, and FDA-regulated environment.
• Create and maintain runbooks, operating procedures, architecture context, recovery procedures, and knowledge-transfer materials.
• Mentor Middle-level engineers, review technical work, improve team practices, and promote consistent execution across the distributed team.
• Participate in the Cloud / DevOps on-call rotation for critical incidents outside staffed service hours.

Skills

5+ years

AWS

Kubernetes

Amazon EKS

Argo Workflows

Terraform

CI/CD pipelines

Monitoring

Incident management

Python scripting

On-call

Tools

Argo Workflows

Terraform

Kubernetes

Jira

Job description

Job Description

AgileEngine is an Inc. 5000 company that creates award-winning software for Fortune 500 brands and trailblazing startups across 17+ industries. We rank among the leaders in areas like application development and AI/ML, and our people-first culture has earned us multiple Best Place to Work awards.

If you're looking for a place to grow, make an impact, and work with people who care, we'd love to meet you!

ABOUT THE ROLE

We are looking for a Senior Cloud/DevOps Engineer to operate and improve the cloud infrastructure and reliability layers behind an enterprise data platform in a regulated healthcare environment.

The mandatory requirements are 5+ years of experience in Cloud Engineering, DevOps, or Site Reliability Engineering, advanced hands-on experience with AWS EKS and Kubernetes, experience administering and troubleshooting Argo Workflows, and strong English communication skills.

MUST HAVES

• 5+ years of professional experience in Cloud Engineering, DevOps or Site Reliability Engineering.
• Strong hands-on experience operating AWS infrastructure in production environments.
• Advanced experience with Kubernetes and Amazon EKS, including workload operations, troubleshooting, access, observability, capacity, and reliability.
• Hands-on experience administering and troubleshooting Argo Workflows or comparable workflow orchestration platforms.
• Strong Infrastructure as Code experience with Terraform and source-controlled infrastructure practices.
• Experience building, hardening, and supporting CI/CD pipelines and production release processes.
• Strong experience with monitoring, logging, alerting, and incident-routing tools such as Splunk, PagerDuty, Opsgenie, or comparable platforms.
• Demonstrated ability to lead complex incident resolution, perform root-cause analysis, and translate findings into preventive improvements.
• Proficiency in automation and scripting using Python, Shell, Bash, or similar languages.
• Ability to make well-reasoned technical decisions, identify tradeoffs, estimate work, and drive improvements across a complex platform.
• Experience mentoring engineers and collaborating effectively with Data Engineering, Security, Governance, Analytics, and business stakeholders.
• Strong written and verbal English communication skills, with the ability to work directly with client stakeholders.
• Availability to work within the LatAm service window of approximately 9:00 AM to 6:00 PM Eastern Time and participate in an agreed on-call rotation.

NICE TO HAVES

• Experience supporting data-platform infrastructure involving Snowflake, dbt, Fivetran, HVR, Tableau Cloud, or custom ingestion pipelines.
• Familiarity with data-specific observability platforms such as SYNQ.
• Experience modernizing or migrating legacy orchestration and ingestion solutions such as Boomi or AWS Data Pipeline.
• Experience with service-management and change-control tools such as Freshservice and Jira.
• Experience operating in healthcare, life sciences, financial services, or another regulated environment.
• Familiarity with HIPAA, GDPR, FDA-related controls, least-privilege access, separation of duties, and audit-ready operational practices.

WHAT YOU WILL DO

• Provide senior technical ownership for the Cloud / DevOps service tower during the LatAm coverage window, including day-to-day operations, complex troubleshooting, and L2/L3 escalation.
• Operate, maintain, and improve AWS infrastructure supporting the Data Platform, including Amazon EKS, S3, EventBridge, SQS, API Gateway, Lambda, and related services.
• Administer Kubernetes-hosted workloads and Argo Workflows, including deployment, scheduling, monitoring, troubleshooting, capacity management, resiliency, and recovery.
• Define and improve standards for Infrastructure as Code, configuration management, CI/CD, release execution, rollback, and environment consistency, primarily using Terraform and Git-based delivery practices.
• Lead the consolidation and improvement of observability across infrastructure and data workloads, linking alerts to operational evidence from Argo, dbt, Snowflake, and supporting runbooks.
• Improve alert routing and escalation workflows across tools such as Splunk, Opsgenie, PagerDuty, Microsoft Teams, and data-specific observability platforms.
• Lead or support major incident response, root-cause analysis, post-incident reviews, and corrective actions, with clear communication to technical and service stakeholders.
• Design and implement reliability improvements such as selective auto-remediation, dependency-aware alert correlation, impact analysis, and automation of repetitive operational work.
• Track and contribute to service metrics including availability, SLA compliance, alert volumes, workflow reliability, deployment outcomes, and mean time to restore service.
• Apply disciplined change-management, access-control, secrets-management, auditability, and documentation practices appropriate for a HIPAA-, GDPR-, and FDA-regulated environment.
• Create and maintain runbooks, operating procedures, architecture context, recovery procedures, and knowledge-transfer materials.
• Mentor Middle-level engineers, review technical work, improve team practices, and promote consistent execution across the distributed team.
• Participate in the Cloud / DevOps on-call rotation for critical incidents outside staffed service hours.

PERKS AND BENEFITS

• Professional growth: Mentorship, TechTalks, and personalized growth roadmaps.
• Competitive compensation: USD-based pay with education, fitness, and team activity budgets.
• Exciting projects: Modern solutions with Fortune 500 and top product companies.
• Flextime: Flexible schedule with remote and office options.

Requirements

• 6+ years of professional experience in Cloud Engineering, Platform Engineering, DevOps or Site Reliability Engineering
• Deep hands-on expertise with AWS production environments, including cloud architecture, security, networking fundamentals, access management, monitoring, capacity, and operational troubleshooting.
• Advanced experience with Kubernetes and Amazon EKS, including workload deployment, cluster and application troubleshooting, observability, scaling, upgrades, access, and reliability.
• Hands-on experience operating Argo Workflows or a comparable orchestration platform supporting production data workloads.
• Strong experience with Infrastructure as Code, preferably Terraform, and with source-controlled configuration, CI/CD, release automation, and rollback practices.
• Strong experience designing and operating observability, logging, monitoring, alerting, and incident-routing solutions for distributed production platforms.
• Demonstrated ability to lead major incidents and cross-functional troubleshooting across infrastructure, applications, data pipelines, and analytics layers.
• Experience operating production platforms with defined service levels, escalation paths, runbooks, change controls, release processes, and on-call responsibilities.
• Strong working knowledge of modern data platforms, including Snowflake, S3-based data lakes, SQL, dbt, managed ingestion tools such as Fivetran or HVR, and custom data pipelines.
• Understanding of data quality, freshness, lineage, schema evolution, pipeline dependencies, backfills, and recovery procedures.
• Proficiency in Python, Shell, Bash, or comparable languages for automation and operational tooling.
• Ability to make well-reasoned architecture and operational decisions, communicate tradeoffs, estimate work, identify risks, and guide teams through change.
• Proven experience mentoring engineers, reviewing technical work, delegating ownership, and improving engineering processes across a distributed team.
• Strong stakeholder-management and communication skills, including the ability to collect requirements, explain technical risks, and present recommendations to client leaders.
• Strong written and verbal English communication skills.
• Availability to work within the LatAm service window of approximately 9:00 AM to 6:00 PM Eastern Time and participate in an agreed senior escalation and on-call rotation.