Senior AI Consultant, Banking AI & Customer Success

Glia; México; Presencial; MXN 420.000 - 540.000; Jornada completa

Descripción de la vacante

Glia is seeking an AI Consultant to help organizations successfully integrate and maximize their AI investments. This role blends AI expertise with strategic consulting to shape AI adoption across industries and drive measurable outcomes with Glia's Banking AI platform.

You will work with diverse clients, addressing challenges and guiding them on AI strategy, training, and best practices while collaborating with product, engineering, and implementation teams.

Formación

• Bachelor's degree or higher, preferably STEM.
• 2+ years in a SaaS software environment.
• 2+ years in customer-facing roles (success, consulting, services or account management).
• Understanding of AI, conversational AI, LLMs and generative AI.
• Growth mindset, curiosity about technology and AI.
• Experience coordinating multiple client-facing projects simultaneously.
• Ability to collaborate across Sales, Product, CS and Development teams.
• Strong presentation skills, self-confidence and enthusiasm.
• Excellent communication to explain AI concepts to non-technical stakeholders.
• Collaborative and flexible, with knowledge of AI ethics.

Responsabilidades

• Drive customer adoption, usage, and renewal of Glia's AI features.
• Develop and execute training initiatives for client teams.
• Enable customers to drive AI adoption by end users.
• Implement AI products on time and on budget.
• Ensure customers achieve business impact from Glia's AI features.
• Establish credibility as an AI subject matter expert to clients.
• Provide pre-sales consultancy on AI features for prospective clients.
• Analyze AI performance metrics and give data-driven improvements.
• Advise on prompt engineering and working with Generative AI.
• Serve as the primary technical advisor for AI inquiries and challenges.
• Offer guidance on Glia Virtual Assistant best practices.
• Collaborate with product and engineering to relay client feedback and feature requests.
• Work with implementation managers and engineers during customer implementations.
• Document client processes and identify efficiency gains from Glia products.

Conocimientos

SaaS

Customer Success

AI

Generative AI

Project coordination

Cross-functional collaboration

Presentation skills

Communication

Educación

Bachelor's Degree or higher

Herramientas

UML diagrams

Descripción del empleo

Glia is seeking an AI Consultant to help organizations successfully integrate and maximize their AI investments. This role blends AI expertise with strategic consulting to shape AI adoption across industries and drive measurable outcomes with Glia's Banking AI platform.

You will work with diverse clients, addressing challenges and guiding them on AI strategy, training, and best practices while collaborating with product, engineering, and implementation teams.