SAP Service Manager AMS Senior – Advanced English – Remote from Mexico

Nosotros; A distancia; MXN 400,000 - 600,000; Jornada completa

Descripción de la vacante

A leading technology services provider is looking for a Senior SAP AMS Service Manager to oversee application support services for an international client. This role includes managing AMS operations, ensuring SLA compliance, and serving as the communication link between technical teams and stakeholders. The candidate must have senior-level experience in SAP environments and advanced English skills. This is a full-time, remote position based in Mexico, offering opportunities for career growth within international teams.

Servicios

Opportunities for career growth within international teams

Formación

• Senior-level experience in SAP Service Management/AMS environments.
• Strong communication and leadership skills required.
• Must be based in Mexico and eligible for local payroll.

Responsabilidades

• Manage AMS operations and ensure compliance with SLAs.
• Coordinate support activities across technical and functional teams.
• Serve as the main point of contact for escalation and client communication.

Conocimientos

SAP Service Management

Leadership

Advanced English

Communication

Descripción del empleo

🌐 SAP Service Manager AMS Senior – Advanced English – Remote from Mexico

We are seeking a Senior SAP AMS Service Manager to lead application support services for an international client. The role involves managing AMS operations, coordinating service delivery, ensuring SLA compliance, and overseeing communication between technical teams and business stakeholders.

Responsibilities

• Manage AMS operations and ensure compliance with SLAs.
• Coordinate support activities across technical and functional teams.
• Monitor incidents, changes, and service performance indicators.
• Serve as the main point of contact for escalation and client communication.
• Optimize support processes and propose continuous improvement initiatives.
• Prepare reports, documentation, and status updates for stakeholders.

Qualifications

• Senior-level experience in SAP Service Management / AMS environments / SAP environments.
• Strong communication and leadership skills.
• Ability to work in complex, multinational environments.
• Advanced English required for global interaction.
• Must be based in Mexico and eligible for local payroll.
• Full-time employment under Mexican payroll.
• 100% remote role from anywhere in Mexico.

Benefits

• Opportunities for career growth within international teams.

📩 Apply now and be part of a global support and service management team!