SAP Level 1 Support Specialist

Schneider Electric - Global; Monterrey; Presencial; MXN 540,000 - 901,000; Jornada completa

Descripción de la vacante

A leading energy management firm in Monterrey is seeking a Level 1 Support Specialist to join their NAM support team. In this role, you'll serve as the first point of contact for technical support inquiries, troubleshooting issues related to the company’s products. The ideal candidate will have a technical degree and strong troubleshooting skills, with a focus on customer satisfaction. Join a global team dedicated to empowering energy management and automation solutions.

Formación

• Proven experience in a technical support role, preferably in technology or energy management.
• Strong troubleshooting and problem-solving skills.
• Ability to work effectively in a fast-paced, dynamic environment.

Responsabilidades

• Act as the first point of contact for technical support inquiries.
• Provide timely and accurate responses to customer inquiries.
• Document and escalate complex issues to Level 2 support.
• Guide customers through diagnostic procedures.
• Collaborate with cross-functional teams to improve support processes.
• Contribute to the creation of support knowledge base articles.

Conocimientos

Technical troubleshooting

Customer service orientation

Communication skills

Problem-solving

Familiarity with CRM systems

Ability to multitask

Proficiency in English

Educación

Technical diploma or bachelor’s degree in a relevant field

Descripción del empleo

As a Level 1 Support Specialist at Schneider Electric, you will be an integral part of our NAM support team, providing exceptional technical assistance to our customers and internal stakeholders. Your dedication to customer satisfaction and your technical expertise will be essential in ensuring the seamless operation of our products and solutions.

Key Responsibilities

• Act as the first point of contact for technical support inquiries via phone, email, or ticketing system.
• Provide timely and accurate responses to customer inquiries, troubleshooting technical issues related to Schneider Electric products and solutions.
• Document and escalate complex issues to Level 2 support or relevant teams, ensuring proper follow‑up and resolution.
• Guide customers through diagnostic procedures to resolve technical problems, and provide clear and concise instructions.
• Collaborate with cross‑functional teams to share knowledge and contribute to the continuous improvement of support processes.
• Contribute to the creation and maintenance of support knowledge base articles and documentation.

Qualifications

• Technical diploma or bachelor’s degree in a relevant field.
• Proven experience in a technical support role, preferably in the technology or energy management industry.
• Strong troubleshooting and problem‑solving skills with the ability to analyze and resolve technical issues.
• Excellent communication skills and customer service orientation.
• Familiarity with CRM systems and support ticketing tools.
• Ability to work effectively in a fast‑paced, dynamic environment and prioritize multiple tasks.
• Proficiency in English; additional language skills are a plus.

Join Schneider Electric and become part of a global team that is dedicated to ensuring customer success through cutting‑edge energy management and automation solutions. Apply now and help us empower the digital transformation of energy management and automation!

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status or any other legally protected characteristic or conduct.

You must submit an online application to be considered for any position with us. This position will be posted until filled.