SAP L2 Support Specialist — ERP Expert & User Champion

Schneider Electric; Monterrey; Presencial; MXN 714,000 - 982,000; Jornada completa

Descripción de la vacante

A global energy management company is seeking a Level 2 Support Specialist in Monterrey, Nuevo León. In this role, you will provide system support for SAP ERP, ensuring exceptional technical assistance to customers and internal stakeholders. The ideal candidate will have a Bachelor's degree, proficiency in English, and 3-5 years of software customer experience. Join us to make a significant impact in an organization dedicated to sustainability and innovation.

Formación

• Advanced English proficiency is required.
• 3-5 years of software customer experience is needed.
• Experience with ERP and CRM systems is advantageous.

Responsabilidades

• Provide system support for SAP ERP to internal users.
• Own the resolution of user issues and direct them to appropriate support.
• Deliver information to enhance customer experience.

Conocimientos

Technical expertise in SAP

Excellent communication skills

Problem-solving skills

Proficiency in Microsoft Excel

Adaptability to process changes

Educación

Bachelor's degree in IT or related field

Herramientas

SAP

ERP systems

CRM

Dashboards

Descripción del empleo

A global energy management company is seeking a Level 2 Support Specialist in Monterrey, Nuevo León. In this role, you will provide system support for SAP ERP, ensuring exceptional technical assistance to customers and internal stakeholders. The ideal candidate will have a Bachelor's degree, proficiency in English, and 3-5 years of software customer experience. Join us to make a significant impact in an organization dedicated to sustainability and innovation.