SAP C4C Technical Consultant

Keyrus; Victoria de Durango; Remote; MXN 1,200,000 - 1,750,000; Full time

Benefits offered by this job

100% remote work

International projects

Training programs

Professional development

Internal mobility

Collaborative culture

Job summary

Keyrus seeks a Senior SAP CX Architect to lead Version 2 architecture, prioritize SAP Sales/Service Cloud V2, and drive integrations with SAP S/4HANA/ECC and external systems. You will own data migration, testing strategy, and technical leadership across multi-country projects.

Remote role with international projects, requiring 7+ years in SAP CX/Sales Cloud and strong API/integration experience. Fluent collaboration with functional teams is essential.

Qualifications

• Senior SAP CX/Sales Cloud architect with 7+ years of experience.
• Hands-on in SAP Sales Cloud V2 and Service Cloud V2 implementations.
• Strong knowledge of integration patterns, APIs, and BTP extensions.

Responsibilities

• Define target V2 architecture and lead architecture decisions.
• Coordinate integrations with SAP S/4HANA/ECC and external systems.
• Lead data migration, mapping, cleansing, loads and reconciliation.
• Define testing strategy and support SIT/UAT and go-live.
• Act as technical reference, manage risks and document decisions.
• Collaborate with multidisciplinary teams and translate business needs.

Skills

SAP CX

C4C

Sales Cloud V2

Service Cloud V2

BTP Extensions

REST/OData

S/4HANA/ECC

Tools

SAP Integration Suite

CPI

Job description

Why Keyrus, Why Now!

Keyrus is an international group of 2,800 consultants and experts across 28 countries, built on a single conviction: AI does not transform businesses. Architected intelligence does. For more than 30 years, we have been building the data foundations that make intelligent systems work — designing the Operating System of the intelligent enterprise, where intelligence is embedded into the core of business processes to create sustainable value: we operationalise intelligence.

AI does not replace humans. It repositions us to a place no system can follow: understanding, deciding, designing, and creating. At Keyrus, you will not just develop skills - you will develop judgment. Your expertise sharpens with every system you architect, every client challenge you solve, every deployment that compounds on the last.

Over time, you grow into one of the rarest professionals of the intelligence era: someone who bridges data, AI, and human decision‑making at scale, across industries and geographies. This is not a role you fill. It is a discipline you master and a story you help write to become a Keyrus Architect of Intelligence.

Technology amplifies. Keyrus culture differentiates. Industrial discipline connects the two.

What You'll Architect

• Current-state assessment: Analyze the existing C4C solution and document its configurations, customizations, and integrations to determine what should be retained, redesigned, or retired in Version 2.
• Target architecture: Define and own the Version 2 target architecture, prioritizing Service Cloud in the first project phases and leveraging standard capabilities wherever possible.
• Integration and extensions: Design and coordinate integrations with SAP S/4HANA / ECC and external systems using REST/OData APIs and SAP Integration Suite / CPI, and determine which developments should be built as SAP BTP extensions rather than within Version 2.
• Data migration: Lead the data migration strategy from C4C to Version 2, including data mapping, transformation, cleansing, loads, and reconciliation.
• Testing and go‑live: Define the technical testing strategy, support SIT and UAT, and lead the cutover to production.
• Technical leadership: Act as the project's technical reference by translating business requirements into architecture decisions, coordinating developers and technical team members, estimating effort, managing technical risks and dependencies, and documenting decisions and alternatives.

Who You Are

• You are a technical leader, not only a developer or configurator: you translate business needs into sound architecture decisions
• You work directly with functional consultants and business owners, and you explain alternatives and their implications with clarity
• You avoid replicating V1 customizations unnecessarily when V2 offers a standard alternative
• You identify technical risks and dependencies early, and you coordinate with other SAP teams and external systems teams
• You have hands‑on, verifiable experience in real V2 projects, not only training or theoretical knowledge

What You Bring

Qualifications / Certifications

• 7+ years of experience in SAP technologies, including 5+ years in SAP CX / C4C / Sales & Service Cloud
• 2+ years of hands‑on experience with SAP Sales Cloud Version 2 and/or SAP Service Cloud Version 2, with participation in at least 2 Version 2 implementations.
• Practical experience in SAP Sales Cloud Version 2, SAP Service Cloud Version 2 and SAP C4C (Sales & Service Cloud Version 1)
• Strong knowledge of the Version 2 architecture and extensibility model: configuration and extension of objects, fields, rules, automations and processes
• Solid understanding of Customer Service and Service Management processes (Cases, categorizations, assignments, activities) and commercial processes (Accounts, Contacts, Leads, Opportunities, Activities)
• Experience with REST/OData APIs and SAP CX integrations with SAP and external systems, SAP Integration Suite / CPI, and integration patterns with SAP S/4HANA and/or SAP ECC
• Knowledge of SAP BTP, especially for extensions and developments outside Sales/Service Cloud Version 2
• Knowledge of security, users, roles and authorizations, environment management, transports and deployment strategy
• Ability to collaborate effectively within multidisciplinary teams
• Interest in rapid prototyping, experimentation, and continuous learning
• Understanding of business processes and how technology can optimize them

Nice‑to‑haves

• Valid certifications related to SAP Sales Cloud / Service Cloud
• Certifications or advanced experience in SAP BTP
• Certification or advanced experience in SAP Integration Suite
• Experience with S/4HANA
• Experience in SAP CX transformation projects, and direct participation in a C4C to Version 2 transition, reimplementation or evaluation
• Experience in distribution, manufacturing, auto parts or similar industries
• English

What Makes You Successful

• Excellent communication skills, with the ability to explain ideas clearly and collaborate across technical and business teams
• Demonstrates curiosity, ownership, and a proactive mindset when exploring new technologies
• Proven ability to deliver real V2 projects: you can clearly describe your role, the Sales/Service Cloud V2 components you implemented, your integration and extensibility/BTP experience, and how you migrated or redesigned solutions coming from C4C V1

Role Details

Location: México, Colombia or Brasil
Contract: Fixed Term (possibility of renewal)
Work Model: Remote
Level: Senior

Rewards - What We Offer At Keyrus

• 100% remote work
• International and multicultural projects
• Opportunities to work with leading technologies in the Digital Commerce ecosystem
• Access to training programs and continuous professional development
• Professional growth opportunities and internal mobility
• A culture built on collaboration, innovation, and continuous learning

What We Stand For

• Collective Intelligence — Collaboration across expertise, functions, and geographies makes it possible to combine know-how and deliver more comprehensive responses to client challenges.
• Reliability — The ability to deliver complex projects with rigour is one of the pillars of our client relationship.
• Pragmatism — Prioritising concrete impact and measurable value over abstract technological discourse.
• Entrepreneurial Spirit — Curiosity, energy, and freedom are the foundations of our culture; they enable initiative and sustained innovation.

About Keyrus

At Keyrus, we help organizations move from experimental AI to industrialized AI, from isolated agents to orchestrated systems, and from insight to execution. This is the discipline we call being an Architect of Intelligence. Designing the Operating System of the intelligent enterprise, where intelligence is embedded into the core of business processes to create sustainable value: we operationalize intelligence.

Powered by our proprietary Human Orchestrated Model™ (HOM), we architect reliable:

• Intelligence Foundations
• Human in Command governance
• Performance Steering

To create intelligent environments where technology amplifies human capabilities and performance compounds over time.

With 30+ years of expertise and 2,800 employees across 28 countries, we help organizations go beyond transformation: to build adaptive, resilient, and continuously improving intelligent organizations.

AI does not transform businesses. Architected intelligence does.

Keyrus is listed on Euronext Growth Paris. (ALKEY – ISIN Code: FR0004029411 – Reuters: KEYR.PA – Bloomberg: ALKEY: FP).

For more information: www.keyrus.com