SAP BPC & BW Solutions Analyst - Partial Remote

Kyndryl; Ciudad de México; Híbrido; MXN 600.000 - 800.000; Jornada completa

Descripción de la vacante

Kyndryl in Mexico City is seeking an SAP BPC/BW AMS Incident and Request Manager to join our hybrid team. You will analyze incidents, validate configurations, coordinate with ABAP/BW developers, and ensure data integrity across SAP BPC and BW environments.

The role emphasizes thorough documentation, adherence to AMS SLAs, testing, and continuous improvement of planning, consolidation, and analytics processes. A strong ITIL mindset and SQL knowledge are desirable.

Formación

• Bachelor's degree in IT/CS or related field.
• 3+ years of SAP BPC/BW functional support experience in an AMS model.
• Strong knowledge of SAP BPC, SAP BW, and data flows between source systems and BW/BPC.

Responsabilidades

• Analyze and resolve functional incidents in SAP BPC and SAP BW, including ETL data loads and data validation.
• Coordinate with ABAP/BW developers and cross-team for incident resolution and functional adjustments.
• Document findings, root causes, and solutions; ensure traceability and compliance with AMS processes.

Conocimientos

SAP BPC

SAP BW

Incident management

ITIL

SQL

Educación

Bachelor's degree in IT/CS

Herramientas

ABAP (familiar)

ServiceNow

Jira

MS Office

Teams/OneDrive

Descripción del empleo

Kyndryl in Mexico City is seeking an SAP BPC/BW AMS Incident and Request Manager to join our hybrid team. You will analyze incidents, validate configurations, coordinate with ABAP/BW developers, and ensure data integrity across SAP BPC and BW environments.

The role emphasizes thorough documentation, adherence to AMS SLAs, testing, and continuous improvement of planning, consolidation, and analytics processes. A strong ITIL mindset and SQL knowledge are desirable.