Salesforce Application Support Engineer

Accenture

Monterrey

Híbrido

MXN 420.000 - 640.000

Jornada completa

Hace 2 días

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Descripción de la vacante

Accenture Monterrey is seeking a Salesforce Application Support Engineer to diagnose and resolve complex issues across critical business systems. You will ensure continuity, reliability, and performance while guiding teammates and collaborating with global experts.

Ideal candidates have hands-on Salesforce Development, Experience Cloud, and debugging skills, with strong ownership and cross-team collaboration to drive resilient applications.

Formación

Hands-on experience with Salesforce Development and Experience Cloud.
Strong debugging and troubleshooting skills.
Experience in application and incident support.
Knowledge of Salesforce integrations and reporting is a plus.

Responsabilidades

Analyze complex Salesforce issues, identify root causes, and implement solutions.
Develop, support, and maintain Salesforce applications for stability and continuity.
Perform debugging and troubleshooting of Salesforce apps and integrations.
Collaborate with cross-functional teams to improve performance and reliability.
Provide technical guidance and share knowledge with team members.

Conocimientos

Salesforce Development

Salesforce Experience Cloud

Debugging / Troubleshooting

Application Support

Incident Resolution

Salesforce Administration

Descripción del empleo

DARE TO BE A PART OF THE CHALLENGE! COME AND JOIN OUR TEAM TOGETHER WE CAN MAKE THE DIFFERENCE!

Did you know that Accenture is leading the digital transformation in the World?

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Our main purpose is to collaborate with our clients, so they can become high-performance businesses. Accenture is present in more than 200 offices, 120 cities, 56 countries and approximately 743,000 employees worldwide.

Offer

Career development according to your profile and interests.

Work in one of the best companies and feel proud.

Access to an innovative methodology and tools.

Direct contact with experts worldwide.

Use of work schemes and cutting-edge technologies.

Constant training.

Work environment based on teamwork and collaboration.

Participation in International Projects

Position Summary

As a Salesforce Application Support Engineer, you will act as a software detective, identifying, analyzing, troubleshooting, and resolving complex issues across multiple components of critical business systems.

You will be responsible for ensuring business continuity, system reliability, and application performance, while collaborating with cross-functional teams to deliver effective technical solutions.

The ideal candidate will have strong hands-on experience with Salesforce Development, Salesforce Experience Cloud, and Debugging/Troubleshooting, as well as the ability to work independently and provide technical guidance to other team members.

This role requires strong problem-solving skills, ownership, collaboration, and the ability to contribute to key technical decisions across multiple teams.

Roles & Responsibilities

Act as a software detective by analyzing complex application issues, identifying root causes, and developing effective solutions.
Develop, support, and maintain Salesforce applications, ensuring system stability and business continuity.
Perform debugging and troubleshooting of Salesforce applications and integrations.
Support and enhance solutions built on Salesforce Experience Cloud.
Provide Salesforce application support, including configuration, administration, and issue resolution.
Work with Salesforce Reporting and data-related functionality to support business requirements.
Support and troubleshoot Salesforce Scheduler functionality.
Collaborate with cross-functional and technical teams to improve system performance, reliability, and scalability.
Monitor system health and proactively identify potential risks to minimize downtime and business impact.
Analyze and resolve production incidents while contributing to root-cause analysis and application remediation.
Identify opportunities for process improvements, automation, and continuous application optimization.
Provide technical guidance and share knowledge with team members to support team growth and skill development.
Act as a Subject Matter Expert (SME) within Salesforce-related technologies and support activities.
Engage with multiple teams and contribute to technical decisions affecting critical business applications.
Document troubleshooting procedures, technical solutions, and knowledge-sharing materials.