Sales Support Officer

Cmacgm; Xico; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A global leader in shipping and logistics is seeking a Sales Support team member to provide administrative and commercial support to sales executives. The role involves managing customer service issues, assisting in contract negotiations, and promoting additional services. Ideal candidates should have good knowledge of the shipping industry, customs, and port operations, along with proficiency in English (80%). This position is based in Xico, Veracruz.

Formación

• Good knowledge of the shipping industry.
• Familiarity with customs and port operations.
• Ability to support internal and external sales executives.

Responsabilidades

• Support internal and external sales executives.
• Manage service issues communicated by customers.
• Assist in contract negotiations and entry of lines.

Conocimientos

Knowledge of shipping industry

Knowledge of customs operations

Knowledge of port operations

English proficiency (80%)

Basic knowledge of import & export processes

Herramientas

Excel

Outlook

Descripción del empleo

Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents.

With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.

Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by

Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group's shipping and logistics expertise to bring humanitarian supplies around the world.

Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.

POSITION PURPOSE

THE SALES SUPPORT TEAM IS DESIGNED TO SUPPORT THE COMMERCIAL MANAGEMENT OF SALES EXECUTIVES.

THEY PROVIDE ADMINISTRATIVE AND COMMERCIAL SUPPORT TO THE FUNCTIONS OF BOTH INSIDE SALES EXECUTIVES AND OUTSIDE SALES.

IN TURN, THE SALES SUPPORT TEAM IS ASSIGNED A PORTFOLIO OF CLIENTS WHICH ARE DIVIDED INTO MAINTENANCE CLIENTS AND DEVELOPMENT CLIENTS.

BASED ON THE POTENTIAL OF THE ACCOUNT AND ITS DEVELOPMENT OPPORTUNITIES, IT CAN BE REASSIGNED TO THE INTERNAL OR EXTERNAL SALES TEAM FOR ATTENTION.

THIS PARAMETER WILL BE DEFINED BY THE TEAM LEADER OF THE TEAM AND THE COMMERCIAL MANAGEMENT.

ESSENTIAL FUNCTIONS AND BASIC DUTIES

• BE THE SUPPORT OF INTERNAL AND EXTERNAL SALES EXECUTIVES.
• TRANSMIT SERVICE ISSUES COMMUNICATED BY CUSTOMERS TO THE TEAMS RESPONSIBLE FOR MANAGEMENT.
• SUPPORT TO EXECUTIVES IN THE ENTRY OF CONTRACT LINES AND TENDERS.
• SUPPORT TO THE EXECUTIVES IN THE NEGOTIATION AND ENTRY OF LINES OF THE CONDITIONS OF DAYS OFF.
• SUPPORT TO EXECUTIVES IN THE APPLICATION AND ENTRY OF THE TLI'S
• CREATION OF PARTNERS CODE AND REGISTRATION OF NEW ACCOUNTS, BEING IN CONTACT WITH THE ECUSTOMER SUPPORT TEAM AND PARTNER CODE TEAM.
• DISPUTE RESOLUTION
• REQUEST FOR DISCOUNTS TO FINANCES AND THEIR INCOME.
• CREATION OF MID IN ORDER TO CREATE NEW CONTRACTS FOR CUSTOMERS AND REGISTRATION OF RATES
• DEVELOPMENT OF THE ASSIGNED PORTFOLIO AND ITS GROWTH THROUGH COMMERCIAL MANAGEMENT BASED ON THE STRATEGY DICTATED BY THE LINE.
• PLAN AND MAKE FOLLOW-UP CALLS TO YOUR CLIENTS BASED ON THE ASSIGNED PORTFOLIO.
• PROMOTE NON-MARITIME SERVICES WITH CLIENTS OF THE ASSIGNED PORTFOLIO (VAS, CEVA, E-ECOMMERCE AND INTERMODAL)
• ATTEND AND DEVELOP THE TRAINING, WEBINARS OR COURSES ASSIGNED IN THE E-LEARNING PLATFORM.
• PARTICIPATE IN THE EXCHANGE OF INFORMATION REGARDING MARKET RATES AND RELEVANT INFORMATION WITH TRADE AND OTHER AREAS OF THE COMMERCIAL DEPARTMENT.
• CENTRALIZE AND ESCALATE THE TOPICS REPORTED FROM MYPRICES / SPOT ON PAGE TO TEAM LEADER.
• FOLLOW UP ON BOOKING ISSUES RELATED TO ROUTES OR FREIGHT ISSUES THAT ARE NOT REFLECTED IN THE SYSTEM.
• BE AWARE OF THE INFORMATION ON VESSEL CAPACITY, SERVICE ROTATION AND GENERAL ROUTE INFORMATION.
• IDENTIFY DUPLICATE CODES IN CUSTOMER SYSTEMS AND ELEVATE THEM WITH SALES EFFECTIVENESS.
• INFORM RELEVANT PARTIES WHEN A CLIENT ACCEPTS A PROPOSAL OR A CONTRACT
• REQUEST EXCEPTIONS FOR DELAYS AND DETENTIONS IN THE SYSTEM.
• PROMOTE THE USE OF MYPRICES / SPOT ON

REQUIRED

KNOWLEDGE

• GOOD KNOWLEDGE OF SHIPPING INDUSTRY
• KNOWLEDGE OF CUSTOMS OPERATIONS
• KNOWLEDGE OF PORT OPERATIONS
• ENGLISH 80%
• BASIC KNOWLEDGE OF IMPORT & EXPORT PROCESSES

EXCEL AND OUTLOOK

Please ensure you are familiar with the CMA CGM Corporate Internal Mobility guidelines.