Sales Support Coordinator

Thomson Reuters; Ciudad de México; Híbrido; MXN 367,000 - 551,000; Jornada completa

Descripción de la vacante

A leading global information provider is seeking a Sales Support Coordinator in Mexico City. This role involves providing administrative support to the Sales team, managing scheduling tasks, and preparing commercial documents. Qualified candidates will have a degree, 2 years of experience in sales support, and be fluent in English and Spanish. This position offers a hybrid work model and various career development opportunities.

Servicios

Hybrid Work Model

Flexible vacation and benefits

Career Development Programs

Mental health resources

Paid volunteer days

Formación

• Minimum 2 years of experience in sales support or sales operations.
• Practical experience using Salesforce for managing leads and reports.
• Proven ability to learn new systems quickly.

Responsabilidades

• Handling administrative tasks such as scheduling appointments.
• Drafting, formatting, and proofreading correspondence in English and Spanish.
• Preparing quotes and proposals with accurate product information.

Conocimientos

Fluent English

Strong communication skills

Proficiency in Microsoft Office

Experience with Salesforce

Ability to maintain stable performance under pressure

Educación

Bachelor's degree or equivalent work experience

Herramientas

Salesforce

Microsoft Excel

Descripción del empleo

Sales Support Coordinator (SSC)

Are you passionate about the chance to bring your experience to a world-class company that is market-leading for both content and technology? If yes, we’re looking for you!

We are seeking a highly organized, detail-oriented Sales Support Coordinator to provide administrative and operational support to our Sales and Leadership teams, focusing primarily on tasks such as calendar management, reporting, documentation, and campaign support—including list management, follow-ups, and tracking results. This role is ideal for a proactive, reliable professional who enjoys structure, working behind the scenes, and helping others be more effective and efficient, with strong expectations for accuracy, responsiveness, and professionalism.

About the Role

In this opportunity as a Sales Support Coordinator, you will provide day-to-day administrative and operational support to the Sales team. Key responsibilities include:

• Handling administrative tasks such as scheduling appointments, coordinating meetings, and responding to basic customer inquiries, including order status updates.
• Drafting, formatting, and proofreading professional correspondence (emails, memos, summaries) in English and Spanish.
• Serving as a first point of contact for internal requests directed to sales leadership, triaging and routing appropriately.
• Preparing commercial policies, quotes, and proposals with accurate product, pricing, and contractual information (primarily in Salesforce and related tools).
• Supporting sales and marketing campaigns by preparing contact lists, segmenting data, and setting up email outreach sequences and other outbound touchpoints.
• Creating, maintaining, and cleaning up lead and account data in the CRM system to ensure accuracy and completeness.
• Tracking campaign performance metrics (e.g., response rates, meetings booked, pipeline influenced), coordinating follow-ups, and compiling simple summary reports and dashboards.
• Managing post-sale activities such as follow-ups, onboarding call setup, and administrative support for product/service implementation.

About You

You’re a fit for the role if your background includes:

• Bachelor’s degree or equivalent work experience.
• Minimum 2 years of experience in sales support, sales operations, or a similar administrative role supporting sales teams.
• Fluent English (spoken and written); strong communication skills in both English and Spanish.
• Strong proficiency in Microsoft Office, especially Excel (pivot tables, lookups, basic formulas, data analysis, and reporting).
• Practical experience using Salesforce (or a similar CRM) to manage leads, accounts, opportunities, and reports.
• Demonstrated ability to learn new systems, tools, and processes quickly.
• Proven ability to maintain stable performance under pressure.
• Resilience, persistence, and patience when facing challenges or setbacks.
• Openness and flexibility to adapt to new situations, processes, and ways of working.
• Willingness to actively partner with Sales and Marketing to support campaigns that generate qualified opportunities and revenue.

What’s in it For You?

• Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.

• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.

• Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.

• Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.

• Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.

• Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.

• Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

About Us

Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.

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More information about Thomson Reuters can be found on thomsonreuters.com.