Complex Sales Assistant (Conrad Tulum & Waldorf Astoria Riviera Maya)

Hilton Worldwide, Inc.; Tulum; Presencial; MXN 50,000 - 200,000; Jornada completa

Descripción de la vacante

A leading international hospitality company is seeking a Sales Assistant to support the sales team in Tulum. The role involves analyzing market trends, maintaining customer accounts, and assisting with marketing initiatives. Ideal candidates will have strong communication skills, a positive attitude, and a commitment to excellent customer service. Flexibility and the ability to work under pressure are crucial, as well as some sales or customer service experience. Join us to contribute to business growth and client satisfaction.

Formación

• Demonstrate a positive attitude and strong communication skills.
• Commitment to delivering high-level customer service.
• Flexibility to adapt to a variety of work situations.
• Ability to work under pressure and take initiative.

Responsabilidades

• Assist in analyzing local market trends and competitor activity.
• Support development and maintenance of customer accounts.
• Help prepare sales materials and proposals.
• Assist with local marketing initiatives managing social media.
• Collaborate with hotel departments for seamless communication.
• Support sales team at events and meetings.
• Maintain accurate sales records logging appointments and calls.
• Respond promptly to customer queries and requests.

Conocimientos

Positive attitude

Strong communication skills

Customer service commitment

Ability to work under pressure

Descripción del empleo

Job Description

Job Number:

Sales Assistant (HOT0C196 )

Work Locations

Conrad Tulum Carretera de Tulum Chemuyil

A Sales Assistant supports the sales team by assisting with market research, client communication, and administrative tasks to help generate new business opportunities for the hotel.

What will I be doing?

As a Sales Assistant, you will support the sales team by performing key tasks that contribute to business growth and client satisfaction. Specifically, you will be responsible for:

• Assisting in analyzing local market trends and competitor activity to help identify potential new business leads
• Supporting the development and maintenance of customer accounts by assisting with client communications and scheduling meetings
• Helping prepare sales materials, proposals, and contracts in accordance with current business and pricing conditions
• Assisting with the implementation of local marketing initiatives, including managing social media channels and promotional activities
• Collaborating with other hotel departments to ensure seamless communication and contribute to an exceptional Guest experience
• Supporting the sales team at events and meetings, as required
• Maintaining accurate and timely sales records, including logging appointments, calls, and business leads to assist the Sales Director and senior management
• Responding promptly and professionally to customer queries and requests

What are we looking for?

A Sales Assistant serving Hilton brands always works on behalf of our Guests and collaborates closely with other Team Members. To successfully fill this role, you should demonstrate the attitude, behaviours, skills, and values listed below:

• Positive attitude and strong communication skills
• Commitment to delivering a high level of customer service
• Excellent grooming and professional appearance
• Flexibility to adapt to a variety of work situations
• Ability to work under pressure and take initiative independently
• Some experience in a sales or customer service role, with a willingness to learn and grow

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Knowledge of the local market
• Understanding of the hospitality industry
• Passion for sales and enthusiasm for achieving targets and objectives