Revenue-Driven Live Chat Advocate

Apollo; México; Presencial; MXN 457,000 - 642,000; Jornada completa

Descripción de la vacante

A leading go-to-market solution provider in Mexico is seeking a Customer Advocate to drive revenue through live chat interactions. The ideal candidate will have 1-2 years of customer-facing experience and strong English communication skills. You'll ensure client satisfaction and own the sales conversation, meeting performance targets while collaborating across teams. This role offers opportunities for growth and a dynamic work environment focused on customer success.

Formación

• 1-2 years of experience in a customer-facing role.
• Strong communication skills in English (B2 or higher).
• Proven performance record in sales or customer support.
• Capable of managing multiple conversations in a fast-paced setting.

Responsabilidades

• Drive revenue through live chat interactions.
• Ensure client satisfaction at all times.
• Own the sales conversation from inquiry to conversion.
• Upsell and cross-sell product features based on customer goals.
• Meet chat-to-close rate targets and monthly revenue quotas.

Conocimientos

Customer support experience

Sales experience

English communication skills (B2)

Adaptability

Organizational skills

Descripción del empleo

A leading go-to-market solution provider in Mexico is seeking a Customer Advocate to drive revenue through live chat interactions. The ideal candidate will have 1-2 years of customer-facing experience and strong English communication skills. You'll ensure client satisfaction and own the sales conversation, meeting performance targets while collaborating across teams. This role offers opportunities for growth and a dynamic work environment focused on customer success.