Residential Maintenance Manager - 50513168898

Somewhere; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A luxury property management firm in Veracruz is looking for a Residential Maintenance Manager to oversee the maintenance and renovation of over 20 luxury homes. The ideal candidate will have at least 5 years of experience in residential maintenance management, strong project management skills, and the ability to work in a high-ambiguity environment. The role offers a competitive salary of $2,200–$3,500 monthly depending on experience. Candidates must be fluent in English and comfortable communicating across time zones.

Formación

• Minimum 5 years of residential maintenance management experience.
• Comfortable working remotely across multiple time zones.
• Fluent in English; Spanish or French is a plus.

Responsabilidades

• Oversee maintenance, repair, and renovation needs of luxury residential properties.
• Project manage new acquisitions and construction.
• Implement preventative maintenance strategies.

Conocimientos

Residential maintenance management experience

Project management

Vendor management

Proficiency with Microsoft Office

Experience with Salesforce and project management tools

Analytical skills

Descripción del empleo

Residential Maintenance Manager -

• About the Company A private investment fund that owns and manages a portfolio of exceptional luxury homes worldwide.

Role Overview

The Residential Maintenance Manager (RMM) will oversee the maintenance, repair, and renovation needs of 20+ luxury residential properties.

This includes project managing new acquisitions and construction, coordinating vendors, and implementing systematic processes to ensure properties meet operational and investor standards.

The RMM will build a knowledge base of properties to streamline ongoing maintenance and care, ensuring the best experience for residents and investors.

Key Responsibilities

• Project management of maintenance, renovations, and on-site operations
• Vendor management and budgeting for services and projects
• Solve repair and maintenance issues across mechanical, electrical, plumbing, HVAC, home automation, pool/spa, and security systems
• Thrive in global, high-ambiguity environments with shifting priorities
• Prioritize tasks to meet tight deadlines and maintain high attention to detail
• Communicate effectively with asset managers, local hosts, and vendors
• Lead and coordinate teams to resolve problems efficiently
• Travel as required for property inspections or project oversight
• Implement robust routine residence inspections and preventative maintenance strategies
• Train and guide local hosts, property managers, and housekeeping teams on home systems and operations

Case Management

• Triage and resolve maintenance issues in a timely manner
• Source parts and manage inventory systematically
• Manage work orders, track progress on platforms like Salesforce
• Develop home maintenance and repair plans for complex cases
• Coordinate with trip planning for reservation awareness
• Maintain dynamic communication with stakeholders
• Obtain and evaluate bids for maintenance, repairs, and renovation projects
• Negotiate contracts to secure competitive terms
• Evaluate vendor performance and research market alternatives
• Analyze service costs periodically

Major Renovations / New Builds

• Develop and manage project plans and budgets
• Coordinate vendors and ensure project timelines and budgets are met
• Organize regular vendor touchpoints for project execution

Home Acquisitions

• Kickoff project plans for new property acquisitions
• Arrange inspections and review reports to identify risks or required work
• Catalog and manage legal documents, HOA documents, and closing documents
• Coordinate installation and setup of new properties
• New Home Systems Setup (Healthy Home Standards)
• Document maintenance history and residence profiles
• Maintain recurring maintenance and care requirements in Salesforce
• Vet and engage vendors for core care needs
• Develop annual home operation, maintenance, and improvement budgets with asset management

Hard Skills

• Minimum 5 years residential maintenance management experience
• Project management, vendor management, and budget oversight
• Proficiency with Microsoft Office (Outlook, Excel, PowerPoint)
• Experience with Salesforce, CRMs, and project management tools like Asana
• Strong process optimization and analytical skills
• Ability to analyze and optimize maintenance processes

Soft Skills

• Problem‑solving and decision‑making abilities
• Team player with a proactive, can‑do attitude
• Flexible, adaptable, and able to thrive in ambiguous environments

About the Candidate

• Experienced in residential maintenance management
• Comfortable working remotely across multiple time zones
• Fluent in English (Spanish or French a plus for LATAM)
• Holds valid passport and travel documentation as needed
• Driver’s license and comfort renting vehicles internationally
• Strong credit rating

Why This Role Matters

• Ensures properties are maintained to the highest standards
• Protects and enhances asset value
• Supports investor satisfaction through operational excellence
• Provides systematic and efficient care across multiple international properties

Salary Recommendation Rationale

• Competitive for remote hires from South Africa: USD $2,500–$3,500 / month
• Competitive for remote hires from LATAM: USD $2,200–$3,200 / month
• Salary aligns with candidate experience, international responsibilities, and high level of technical and project management expertise
• Provides access to experienced candidates without overpaying compared to U.S.-based hires

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function: Other

Industries: Staffing and Recruiting