Reservations Supervisor: Maximize Occupancy & Revenue

Hilton Worldwide, Inc.; Cancún; Presencial; MXN 359,000 - 539,000; Jornada completa

Descripción de la vacante

A leading global hospitality company in Cancún seeks a Reservations Supervisor to manage day-to-day operations within the Reservations Department. Responsibilities include overseeing inquiries, maintaining a high level of customer service, and monitoring team performance. Ideal candidates will possess strong organizational skills, a positive attitude, and experience in a hospitality setting. This position offers the chance to contribute to exceptional guest experiences while working in a dynamic team environment.

Formación

• Good organizational and administration skills.
• Positive attitude and good communication skills.
• Commitment to delivering a high level of customer service.

Responsabilidades

• Assist in day-to-day operations of the Reservations Department.
• Manage telephone, fax and e-mail inquiries promptly.
• Monitor customer satisfaction and resolve issues.

Conocimientos

Organizational skills

Positive attitude

Communication skills

Customer service commitment

Confident telephone manner

IT skills

Grooming standards

Educación

Relevant degree or business qualification

Herramientas

Hotel property management systems

Descripción del empleo

A leading global hospitality company in Cancún seeks a Reservations Supervisor to manage day-to-day operations within the Reservations Department. Responsibilities include overseeing inquiries, maintaining a high level of customer service, and monitoring team performance. Ideal candidates will possess strong organizational skills, a positive attitude, and experience in a hospitality setting. This position offers the chance to contribute to exceptional guest experiences while working in a dynamic team environment.