Reporting Analyst

Toshiba Global Commerce Solutions - External; Ciudad de México; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading technology solutions provider in Mexico City is seeking a Reporting Analyst to develop and maintain essential reports and dashboards. The ideal candidate will have over 5 years of experience in reporting and analytics, along with expertise in tools like VBA, Tableau, and Power BI. This role involves collaborating closely with service managers and leaders to drive data-driven decision-making and process improvements while providing comprehensive insights into business performance.

Servicios

Hired directly by the company and 100% under payroll

Life insurance and medical coverage

Savings fund for employees

12 vacation days plus 6 floating days

Formación

• 5 years experience in reporting and analytics.
• Experience working in the service industry with understanding of operational costs.
• Focus on problem-solving and proactively improving processes.

Responsabilidades

• Create and maintain reports, datasets, dashboards for service leaders.
• Create Tableau dashboards, automate reports and manage data projects.
• Participate in business analysis and present data to service leaders.

Conocimientos

Reporting and analytics

VBA

Tableau

Power BI

Educación

Bachelor’s in computer science, business, or related field

Herramientas

Visual Studio

SSMS

Descripción del empleo

The Reporting Analyst is responsible for using their knowledge of data processing, reporting and analysis to provide a clear view to leadership allowing them to make decisions based on data. Their duties include creating reports based on their findings and monitoring key performance indicators (KPIs) to determine the success of business. The candidate will work mainly in the service department and will have interaction with the service leaders on a daily basis and provide service insights as “utilization % of workforce” and “time to close an SR.”

What You Will Be Doing

• Creates, develops, and maintains reports, datasets, ad hoc requests and dashboards for the service managers and service leadership using system tools and databases. Leverage and review data and information to monitor reporting performance against agreed service industry metrics.
• Creation of new Tableau dashboards, complex data projects, automation of current reports and identifying future reporting related to the service business.
• Participate in business analysis activities, operation reviews and meetings with service leaders to present data and understand the business from an operational perspective. Translate business requirements into specifications that will be used to implement the required reports and dashboards, created from potentially multiple data sources.
• Assist with training and mentoring other Data Analysts and service leaders.

Qualifications

• 5 years experience in reporting and analytics.
• Bachelor’s in computer science, business, or related field or equivalent combination of education and experience.
• Experience working in the service industry and an understanding of operational costs.
• Experience using VBA, Visual Studio and SSMS, and Tableau/Power BI preferred.
• Focus on problem-solving and proactively improving processes.
• Understanding of Financial statements and General Ledger.
• Ability to set and meet deadlines under pressure.
• Experience creating presentations for high-level leaders.
• Excellent attention to detail.

Benefits

• Hired directly by Toshiba and 100% under payroll.
• Benefits of the law (IMSS, INFONAVIT).
• Life insurance, major medical expenses with dental and visual coverage (for the employee and direct family members).
• Minor medical expenses insurance.
• Savings fund for employees, capped at the limit of the law.
• Grocery coupons.
• Pension plan.
• 12 days of vacation plus 6 floating days.

EO: Toshiba Global Commerce Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Apply for this job

To apply, please submit your resume through our application portal.