Remote Travel Support Specialist

Effortless travel solutions ETS; Ciudad de México; A distancia; MXN 200.880 - 312.480; Jornada completa

Descripción de la vacante

Effortless travel solutions ETS is seeking a Travel Customer Representative to support clients from booking through return. You will respond to inquiries, assist with bookings, changes, cancellations, and ensure a seamless travel experience.

The ideal candidate has strong communication and customer service skills, is organized and tech-savvy, and thrives in a 100% remote role with flexible hours. Travel perks and ongoing training are offered to help you grow with the agency.

Formación

• Excellent verbal and written communication skills.
• Strong customer service experience (preferably in travel or hospitality).
• Organized, dependable, and proactive with a high attention to detail.
• Comfortable with technology and quick to learn booking platforms and systems.
• Passion for travel and helping others plan unforgettable experiences.
• 100% remote work with flexible scheduling.
• Opportunities to growth within the agency.
• Travel perks and exclusive industry discounts.
• Supportive team environment with ongoing training.

Responsabilidades

• Respond promptly and professionally to client inquiries via email, phone, and messaging platforms.
• Assist with travel bookings, changes, cancellations, and special requests.
• Provide accurate information about destinations, travel documents, and agency policies.
• Follow up with clients to confirm trip details and satisfaction.
• Handle concerns or complaints with empathy and problem-solving skills.

Conocimientos

Verbal communication

Written communication

Customer service

Detail orientation

Tech Savvy

Booking platforms

Travel passion

Team player

Descripción del empleo

Effortless travel solutions ETS is seeking a Travel Customer Representative to support clients from booking through return. You will respond to inquiries, assist with bookings, changes, cancellations, and ensure a seamless travel experience.

The ideal candidate has strong communication and customer service skills, is organized and tech-savvy, and thrives in a 100% remote role with flexible hours. Travel perks and ongoing training are offered to help you grow with the agency.