Remote Travel Specialist

Hjbtravels; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

Una agencia de viajes busca un Especialista en Viajes Remotos para guiar a los clientes en cada etapa de su viaje, asegurando una experiencia sin estrés. Las responsabilidades incluyen gestionar reservas y responder consultas a través de varios canales. Se requiere un enfoque proactivo y excelentes habilidades de comunicación. Ofrecemos beneficios como flexibilidad remota y oportunidades de crecimiento profesional.

Servicios

Flexibilidad remota

Beneficios de viaje

Crecimiento profesional

Formación

• Excelentes habilidades de comunicación, tanto escritas como verbales.
• Experiencia en atención al cliente, preferentemente en viajes o turismo.
• Alta atención al detalle y habilidades organizativas.

Responsabilidades

• Responder a las consultas de los clientes de manera profesional.
• Brindar apoyo en modificaciones y solicitudes especiales de reservas.
• Proveer información precisa sobre destinos y procesos.

Conocimientos

Excelentes habilidades de comunicación

Atención al cliente

Detallista

Proactivo

Interés por los viajes

Descripción del empleo

Descripción del trabajo

Job Description: As a Remote Travel Specialist, you will be an essential part of our team, guiding clients through every stage of their journey—from the moment they plan their trip to their safe return home. Your role is to ensure a seamless, stress‑free experience by assisting with travel arrangements, answering questions, managing updates, and resolving any challenges with professionalism and care.

At HJB Travels Agency USA, based in Massachusetts, we pride ourselves on delivering personalized, high‑quality service to travelers across the country.

Key Responsibilities

• Respond to client inquiries across various channels (email, phone, messaging) in a timely and professional manner.
• Support clients with booking modifications, cancellations, and special travel requests.
• Provide accurate and up-to-date information regarding destinations, travel documentation, and agency processes.
• Follow up with clients to confirm travel plans and gather feedback post‑trip.
• Address concerns with empathy and efficiency, ensuring client satisfaction.

Benefits

• Remote flexibility – work from anywhere, with hours that fit your lifestyle.
• Exclusive travel perks and access to industry‑only discounts.
• Professional growth – ongoing training and support from a dedicated team.
• Be part of a passionate community focused on building dreams and memories through travel.

What We’re Looking For

• Excellent communication skills—both written and verbal.
• A background in customer service, ideally within travel, tourism, or hospitality.
• High attention to detail, strong organizational habits, and a proactive mindset.
• Tech‑savvy and able to learn new systems and booking tools quickly.
• A genuine enthusiasm for travel and helping others create memorable experiences.