Remote Travel Specialist

Sweetcarolinatravels; A distancia; MXN 30,000 - 45,000; Jornada completa

Descripción de la vacante

A dedicated travel agency is seeking a Remote Travel Specialist to provide support for clients from trip ideation to their return home. You will engage with clients through various communication channels and assist them with bookings, modifications, and insights about their travel plans. Ideal candidates should excel in customer service, possess strong communication skills, and have a deep love for travel. This position allows for fully remote work and includes exclusive travel perks and professional development opportunities.

Servicios

Exclusive travel perks

Ongoing training and mentorship

Flexible work schedule

Community culture focused on travel

Formación

• Strong written and verbal communication skills.
• Experience in customer service, ideally in travel, tourism, or hospitality.
• High attention to detail with strong organizational habits.
• Tech-savvy and adaptable to new systems.
• A genuine love for travel and helping others.

Responsabilidades

• Engage with client inquiries across email, phone, and messaging.
• Support travelers with booking updates and special requests.
• Provide insights on destinations and agency procedures.
• Confirm trip details and gather post-travel feedback.
• Resolve concerns with empathy and efficiency.

Conocimientos

Strong written and verbal communication skills

Experience in customer service

High attention to detail

Tech-savvy

Descripción del empleo

As a Remote Travel Specialist, you’ll play a mission-critical role in supporting our clients from their very first trip idea all the way to their safe return home. You’ll be the steady, knowledgeable guide who keeps their travel experience seamless, stress-free, and genuinely memorable. From handling bookings to troubleshooting challenges, you’ll bring professionalism, care, and that classic service mindset that never goes out of style.

Sweet Carolina Travel Agency,prides itself on delivering personalized, high-quality support to travelers nationwide. We’ve built our reputation on trust, consistency, and heart—and we’re excited to welcome someone who shares those values.

Key Responsibilities

Engage with client inquiries across email, phone, and messaging channels with timely, polished communication.

Support travelers with booking updates, modifications, cancellations, and special requests.

Provide accurate, up-to-date insights on destinations, travel documents, and agency procedures.

Follow up to confirm trip details and gather feedback post-travel.

Resolve concerns with empathy, efficiency, and a commitment to client satisfaction.

Fully remote flexibility — work from anywhere and design a schedule that aligns with your lifestyle.

Exclusive travel perks and access to industry-only discounts.

Professional development through ongoing training, mentorship, and team support.

Community culture where passion for travel, connection, and meaningful memories drives everything we do.

What We’re Looking For

Strong written and verbal communication skills.

Experience in customer service—ideally in travel, tourism, or hospitality.

High attention to detail with strong organizational and follow-through habits.

Tech-savvy and quick to adapt to new systems and booking tools.

A genuine love for travel and helping others design unforgettable journeys.