Remote Travel Specialist

Sweet Carolina Luxury Travels; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A premier travel agency is seeking a Remote Travel Specialist to provide exceptional client support. In this role, you will handle communications, booking updates, and inquiries to ensure a seamless travel experience. Strong customer service and communication skills are essential, as is a genuine passion for travel. This remote position offers flexibility and exclusive industry perks, making it ideal for those who love to assist others in planning unforgettable journeys.

Servicios

Fully remote flexibility

Exclusive travel perks

Professional development opportunities

Community culture

Formación

• Strong communication skills in writing and speaking.
• Experience in customer service, preferably in travel or hospitality.
• Excellent organizational skills and attention to detail.
• Ability to quickly learn new systems and tools.
• Passion for travel and helping others.

Responsabilidades

• Engage with clients through various communication channels.
• Assist travelers with booking updates and modifications.
• Provide insights on destinations and travel documents.
• Follow up on trip details and gather feedback.
• Resolve client concerns with empathy and efficiency.

Conocimientos

Strong written and verbal communication skills

Experience in customer service

High attention to detail

Tech-savvy

Love for travel

Descripción del empleo

As a Remote Travel Specialist, you’ll play a mission‑critical role in supporting our clients from their very first trip idea all the way to their safe return home. You’ll be the steady, knowledgeable guide who keeps their travel experience seamless, stress‑free, and genuinely memorable. From handling bookings to troubleshooting challenges, you’ll bring professionalism, care, and that classic service mindset that never goes out of style.

Sweet Carolina Travel Agency, prides itself on delivering personalized, high‑quality support to travelers nationwide. We’ve built our reputation on trust, consistency, and heart—and we’re excited to welcome someone who shares those values.

Key Responsibilities

• Engage with client inquiries across email, phone, and messaging channels with timely, polished communication.
• Support travelers with booking updates, modifications, cancellations, and special requests.
• Provide accurate, up-to‑date insights on destinations, travel documents, and agency procedures.
• Follow up to confirm trip details and gather feedback post‑travel.
• Resolve concerns with empathy, efficiency, and a commitment to client satisfaction.

Benefits

• Fully remote flexibility — work from anywhere and design a schedule that aligns with your lifestyle.
• Exclusive travel perks and access to industry‑only discounts.
• Professional development through ongoing training, mentorship, and team support.
• Community culture where passion for travel, connection, and meaningful memories drives everything we do.

What We’re Looking For

• Strong written and verbal communication skills.
• Experience in customer service—ideally in travel, tourism, or hospitality.
• High attention to detail with strong organizational and follow‑through habits.
• Tech‑savvy and quick to adapt to new systems and booking tools.
• A genuine love for travel and helping others design unforgettable journeys.