Remote Travel Advisor

Sweetcarolinatravels; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A travel services company located in Guanajuato, Mexico is seeking a Remote Travel Advisor to provide high-quality support to clients. You'll assist travelers from booking to return, ensuring a seamless experience. The role emphasizes excellent communication skills, compassion in resolving concerns, and a passion for travel. This position offers the flexibility to work remotely and access to exclusive travel perks. Ideal candidates have a background in customer service, especially within the travel industry.

Servicios

Exclusive travel perks

Professional development opportunities

Flexible work schedule

Formación

• Strong communication skills necessary for client interactions.
• Experience in customer service, especially in travel recommended.
• Attention to detail and strong organizational skills required.

Responsabilidades

• Engage with client inquiries across various channels.
• Support travelers with updates, modifications, and requests.
• Provide updates on destinations and agency procedures.
• Follow up post-travel to gather feedback.
• Resolve client concerns with empathy and efficiency.

Conocimientos

Strong written and verbal communication skills

Experience in customer service

High attention to detail

Tech-savvy

Love for travel

Descripción del empleo

As a Remote Travel Advisor, you’ll play a mission‑critical role in supporting our clients from their very first trip idea all the way to their safe return home. You’ll be the steady, knowledgeable guide who keeps their travel experience seamless, stress‑free, and genuinely memorable. From handling bookings to troubleshooting challenges, you’ll bring professionalism, care, and that classic service mindset that never goes out of style.

Sweet Carolina Travel, prides itself on delivering personalized, high‑quality support to travelers nationwide. We’ve built our reputation on trust, consistency, and heart—and we’re excited to welcome someone who shares those values.

Key Responsibilities

• Engage with client inquiries across email, phone, and messaging channels with timely, polished communication.
• Support travelers with booking updates, modifications, cancellations, and special requests.
• Provide accurate, up-to-date insights on destinations, travel documents, and agency procedures.
• Follow up to confirm trip details and gather feedback post‑travel.
• Resolve concerns with empathy, efficiency, and a commitment to client satisfaction.

Fully remote flexibility — work from anywhere and design a schedule that aligns with your lifestyle.

Exclusive travel perks and access to industry‑only discounts.

Professional development through ongoing training, mentorship, and team support.

Community culture where passion for travel, connection, and meaningful memories drives everything we do.

What We’re Looking For

• Strong written and verbal communication skills.
• Experience in customer service—ideally in travel, tourism, or hospitality.
• High attention to detail with strong organizational and follow‑through habits.
• Tech‑savvy and quick to adapt to new systems and booking tools.
• A genuine love for travel and helping others design unforgettable journeys.