Remote Tier II Technical Support Team Lead

Slope; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading AI growth provider is seeking a Tier II Support Team Lead with a strong technical background and coaching experience. The role involves guiding a high-impact team to resolve complex issues and enhance customer satisfaction. Ideal candidates should have 3-6 years in customer support, familiarity with various support tools, and the ability to thrive in a fast-paced environment. This is a remote position with a preference for candidates near Mexico City.

Servicios

Comprehensive health coverage

Unlimited PTO

Work from anywhere

Formación

• 3–6 years of experience in customer support or technical support, preferably in SaaS.
• 1–3 years of experience in a leadership role within technical support.
• Proficient technical troubleshooting skills.

Responsabilidades

• Coach and develop Tier II specialists.
• Improve quality of support across the organization.
• Enhance operational efficiency within the team.

Conocimientos

Customer support experience

Technical troubleshooting

Coaching and mentoring

Fluent in English

Herramientas

Salesforce

Jira

Descripción del empleo

A leading AI growth provider is seeking a Tier II Support Team Lead with a strong technical background and coaching experience. The role involves guiding a high-impact team to resolve complex issues and enhance customer satisfaction. Ideal candidates should have 3-6 years in customer support, familiarity with various support tools, and the ability to thrive in a fast-paced environment. This is a remote position with a preference for candidates near Mexico City.