Remote Tier 2 Support Analyst – Life Insurance Tech

Capgemini; Ciudad de México; Híbrido; MXN 735,000 - 1,103,000; Jornada completa

Descripción de la vacante

A leading global consulting firm is seeking a Tier 2 Support Analyst to maintain the stability of a digital life insurance ecosystem. This role requires 1-3 years of relevant experience and involves incident management, service coordination, and collaboration with various teams. Ideal candidates should have a bachelor's degree in IT, strong troubleshooting skills, and the ability to work under pressure. Competitive compensation and flexible work arrangements are offered.

Servicios

Competitive salary and performance-based bonuses

Comprehensive benefits package

Flexible work arrangements

Private Health Insurance

Pension Plan

Paid Time Off

Formación

• 1 to 3 years of experience in similar roles.
• Preferred life insurance background.
• Upper-intermediate/Advanced English skills.

Responsabilidades

• Coordinate with FNWL vendor services and development teams.
• Triage and resolve incidents with urgency and precision.
• Analyze recurring issues for long-term fixes.
• Conduct regular system health checks and compliance.

Conocimientos

Clear communication

Triaging and troubleshooting

Stakeholder management

Process Oriented

Working under pressure

Educación

Bachelor's degree in IT fields

Herramientas

SQL

PowerBI

Office

Python

Descripción del empleo

A leading global consulting firm is seeking a Tier 2 Support Analyst to maintain the stability of a digital life insurance ecosystem. This role requires 1-3 years of relevant experience and involves incident management, service coordination, and collaboration with various teams. Ideal candidates should have a bachelor's degree in IT, strong troubleshooting skills, and the ability to work under pressure. Competitive compensation and flexible work arrangements are offered.